Director of Spa Ka La27i Waikiki Beach

What will I be doing

As a Spa Director you would be responsible for directing and administering the activities and services of all Spa-related operations (i.e. Spa Fitness Center Salon etc.) in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Spa operations to include but not limited to guest service product quality and innovation merchandising and marketing/revenue generation inventory management and cost controls systems use and management budget and forecasting report generation department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Develop and implement spa menus and marketing strategies
• Initiate and implement marketing and up-selling techniques to promote spa services to maximize overall revenue
• Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
• Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Recruit interview and train team members
• Ensure team members have current knowledge of spa products services facilities events and pricing and policies
• Resolve guest issues and concerns to guest satisfaction

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans