Information Technology Support Engineer

About the role
As a Senior Customer Engineer you will provide a range of hardware software and network technical support that include troubleshooting staging and configuration and resolving tickets for internal and external customers.

Please note that this is a temporary opportunity with the possibility to convert full-time in 6 months.

Location: Deerfield Illinois United States

Hourly compensation range: $26 $35 USD

What youll be doing

• Provide IT & End User support (EUS)
• Assist users with raising Helix tickets or work orders
• Provide JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield IL office
• Deliver IT Induction for new joiners locally in the Deerfield IL office
• Provide EUS & IT asset collection maintenance storage provisioning and inventory support locally
• Maintain laptop stock at optimum levels for the JML process in conjunction with the IT team
• Provide whiteglove EUC support for onsite users
• Create Helix tickets for IT support on behalf of VIP users and provide necessary assistance and guidance
• Assist users with IT issue resolution in conjunction with IT teams
• Track and maintain laptops and accessories provided to users
• Create and maintain Helix KEDB knowledge articles specific to the local site and user needs for faster resolution

What you have

• 7 years experience in IT Service environment.
• Experience with ticketing systems such as Helix.
• You must be authorized to work in the United States.

Bonus points

• BA or equivalent technical school degree preferred or equivalent experience industry certifications a plus.
• Helix experience.
• Hardware break-fix assistance
• PC imaging processes and procedures
• Troubleshooting
• Mobile phone support
• Audio Visual support

What you can expect

Theres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.

About us

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 20000 people the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience:

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