Bilingual Customer Outreach Specialist

Position: Bilingual Customer Outreach Specialist

Department: Customer Outreach and Loyalty

Reporting to: Assistant Manager Customer Outreach and Loyalty
Location: Markham Ontario -Brossard Quebec

Schedule: Full time 40 hours/week

As a member of the Chubb Group of Insurance Companies Combined Insurance offers products in North America. We take pride as a leader in the supplemental insurance industry with a solid financial base and a bright future.

With a positive spirit and a vision to make the world a better place W. Clement Stone founded Combined Insurance in 1922 opening his first office in Chicago Illinois. Expanding into Canada in 1956 our rich insurance history and Mr. Stones legacy remain key drivers of our company culture.

Combined Insurance Canada has offices located nationwide with Sales Representatives in every province. Our continued growth means we aim to attract qualified professionals to join our corporate and regional offices in support of both our customers and our sales team.

Join the back-office team as a Bilingual Customer Outreach & Loyalty Specialist (Retention) in Brossard Quebec or Markham Ontario

Are you passionate about building lasting customer relationships and driving loyalty with competitive compensation and opportunities for advancement Combined Insurance is seeking a dynamic Customer Outreach & Loyalty Specialist to join our team. If you thrive in a fast-paced environment and enjoy making a difference in peoples lives we want to hear from you!

PRIMARY DUTIES

• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
• Handle direct returning incoming calls as a result of outbound activities.
• Follow up on customer issues regarding claims billing or other service concerns.
• Assist customers in redrafting payments to existing accounts set up new account information or collect needed premium via credit card.
• Cross sell over the phone.
• Process routine requests for service items.
• Miscellaneous department activities as needed.

QUALIFICATIONS REQUIRED

Education Skills and Experience:

• Fluent in French and English (written and verbal).
• College diploma or equivalent work experience.
• Minimum of 1 year of relevant work experience
• Must be licensed in Accident & Sickness and Life
• Ability to multi-task talking with customers while completing paperwork and system changes
• Outgoing and engaging conversation skills.
• Sales acumen business sense.
• Effective listening and problem-solving skills
• Previous contact center experience required.
• Strong communication skills with a detail-oriented and analytical mindset.
• Proficiency in Microsoft Office (Excel Word PowerPoint etc.).

Additional Information:

• Physical Environment: In Office (5 days)
• Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.

Why Combined

• Be part of a team that values expertise and customer-centricity
• Grow your career in a supportive professional environment
• Competitive compensation and opportunities for advancement

This job posting is for an existing vacancy: the approximate salary for this role is positioned within the range of $54.00000 to $78.00000. The specific offer will depend on an applicants skills and other factors including prior experience qualifications anticipated contribution to the role location and internal equity. The Company reserves the right to fill this position at a level above or below the level indicated. Chubb Canada does not use artificial intelligence (AI) tools to assess screen or select applicants.