Quality Auditor DC Unlicensed

Leidos Health and Services Sector currently has an opening for a Quality Auditor Unlicensed DC to work on site in Washington D.C. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information resources education referrals and counseling to about 4.7 million participants which includes military service members their families and eligible civilians at locations worldwide. The Military OneSource program serves as a one source for resource and information encompassing a comprehensive support system.

Under the guidance and direction of the Quality Assurance Manager the Quality Auditor Unlicensed DC implements monitors and reports on one or more quality indicators that assess appropriateness necessity and effectiveness of services.

This role:

• Utilizes the established methodology for measuring performance goals participant outcomes indicators and data sources related to non-medical counseling case records as outlined in the Quality Management Plan.

• Monitors measures and tracks program deliverables against established Service Level Agreements (SLAs) for performance and outcomes measurement as outlined in the Quality Management Plan.

• Gathers reviews consolidates and evaluates program service delivery information with a focus on key quality factors including appropriateness effectiveness and successful outcomes.

• Assesses performance across multiple dimensions of qualitysuch as accessibility availability efficiency continuity safety timeliness and respectfulnessin alignment with Performance and Quality Improvement (PQI) standards and Council on Accreditation (COA) or Utilization Review Accreditation Commission (URAC) Performance Indicators.

• Reviews and escalates all adverse events to the Quality Assurance Manager and the Director of Quality Control in accordance with established reporting protocols.

Job Responsibilities

• Conduct quality audits of Call Center operations including Triage Consultants and Specialty Consultants against established performance measures and key performance indicators (KPIs).

• Monitor and evaluate program deliverables against Service Level Agreements (SLAs) and Quality Management Plan standards.

• Review consolidate and analyze service delivery data to assess appropriateness effectiveness and successful outcomes.

• Assess performance across multiple dimensions of quality including accessibility availability efficiency continuity safety timeliness and respectfulness in alignment with COA and URAC Performance Indicators.

• Identify patterns trends and areas for improvement and submit recommended corrective actions to the Auditing Manager.

• Provide feedback across the program to support quality improvement and corrective action implementation.

• Ensure all audited data is accurate complete and submitted within prescribed timelines and reporting frequencies.

• Escalate recurring issues related to presence clarity quality continuity or compliance in service delivery.

• Access and review documentation within the Government eCMS system as part of the audit process.

• Support compliance with Council on Accreditation (COA) or Utilization Review Accreditation Commission (URAC) Performance and Quality Improvement (PQI) standards.

• Perform additional duties and special projects as assigned.

Basic Qualifications

• Bachelors degree from an accredited college or university in a behavioral health-related field such as Social Work Psychology Marriage and Family Therapy or Counseling plus four or more years of experience monitoring and reporting on quality issues OR Masters degree from an accredited graduate program in a behavioral health-related field with two to six years of experience conducting quality audits in the mental health field.

• Experience implementing monitoring and reporting on quality issues in accordance with COA or URAC Performance and Quality Improvement (PQI) standards.

• Strong analytical quantitative and data analysis skills.

• High attention to detail and strong critical thinking abilities.

• Ability to work independently as a self-directed professional.

• Strong customer service skills and demonstrated knowledge of call center operations.

• Knowledge and understanding of military lifestyle and culture.

• Proficiency in Microsoft Office applications including Word Outlook and Excel as well as web-based research and electronic documentation systems.

• U.S. citizenship and fluency in English required.

• Ability to successfully pass criminal history fingerprint background checks and credential verification required.

• Ability to maintain and retain suitability investigation and clearance as required.

• Proficient in navigating electronic systems computer programs and virtual service platforms.

• Requires a separate quiet private confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) when working remote. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable.

Preferred Qualifications

• Military spouse military affiliation and/or experience in the military community is highly desirable.

• Employee assistance program (EAP) experience.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.