Implementation Manager, Customer Success

About Checkr
Checkr is building the data platform to power safe and fair decisions. Checkrs innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100000 customers including Amazon DoorDash Netflix Kimpton and Anthropic.

Were a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About the team/role

As an Implementation Manager Customer Success you will drive execution with our most important customers and this role you will coordinate cross-functionally across all departments within the organization: Product Engineering Operations Revenue Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously. We aim to provide a white glove service manage project scope and ensure deployments are completed on time. Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions.

What youll do

• Identify and understand project risks and coordinate with respective teams as applicable to mitigate and resolve
• Communicate and influence on project planning execution and delivery
• Oversee the planning tracking and completion of all project tasks throughout the customer or partner onboarding process including but not limited to:
• Develop and deliver project plans and RAID logs based on templates
• Provide ongoing deployment progress to management using relevant reporting tools and dashboards
• Develop and oversee the project and lead regular project check-in meetings
• Document coordinate and monitor the progress of the customer or partner including ensuring all requirements are met
• Coordinate internal resources as required drive the project to release on time with high-quality
• Prepare and coordinate client training; consult and help customers or partners understand product features and benefits
• Transition customer or partner from sales to customer success or business development
• Manage dependencies both within and across the company for multiple projects running simultaneously
• Translate relevant actionable information to be digestible by various audiences (project-level resources to executives)

What you bring

• 3 years of project management experience in the related industry or SAAS
• Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
• Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
• Strong technical understanding of software systems at scale
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• An A-player mindset with a strong bias for action: you raise the bar move with urgency stay resilient through ambiguity and take ownership to deliver meaningful outcomes

What youll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical dental and vision coverage
• Up to $25K reimbursement for fertility adoption and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

At Checkr we believe an in office work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO; San Francisco CA; Nashville TN; and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal Employment Opportunities at Checkr
Checkr is committed to building the best product and company which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds including those whose histories are impacted by the justice system in accordance with local state and/or federal laws including the San Franciscos Fair Chance Ordinance.

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