Mobile Service Technician

A Mobile Service Technician level I is responsible for repair and preventive maintenance on med/heavy duty fleet vehicles at our customers locations. Expected to provide vehicle repairs while maintaining exceptional customer will perform major and technically difficult diagnostics repairs including vehicle inspections in a timely manner; ensuring quality time standards customer expectations cost guidelines and reliability goals are met. This position demands high mechanical skills on med/heavy duty trucks and buses with considerable knowledge of methods material tools and techniques used in vehicle repair and maintenance. Skills in the use of power and hand tools use of diagnostic equipment acetylene and electric arc welding and the operation of vehicles and equipment for diagnostic purposes. Highly detail oriented and organized in work. Ability to drive and operate a variety of equipment under varying conditions. Ability to work cooperatively and collaboratively with a customer service focus with all levels of employees management and external agencies to maximize performance creativity problem solving and results. Must have initiative and the ability to act and to operate independently with minimal daily direction from manager to accomplish objectives.

• Essential Functions

  • Mobile service technician must be an excellent communicator proactive analytical self-driven solution-focused and able to juggle multiple tasks. Technicians will treat customers with personal / professional service develop positive relationships; and help grow the Dealership Service business. Technicians must be very detail-oriented and committed to going above and beyond to provide quality service for their customer.

  • Must demonstrate advanced analytical and repair skills in vehicle maintenance.

  • Team player who is focused on overall Dealership success.

  • Must be a self-starter with excellent time management skills

  • Creative problem solver.

  • Respond to customer inquiries regarding the work. Foster positive customer relations.

  • Advise customer and/or service writer of any repairs or services which should be performed.

  • Performs inspection diagnosis and repair of electrical hydraulic suspension brake and air conditioning systems on vehicles and equipment.

  • Utilizes vehicle computer electronics systems to interpret failure modes to initiate assigned repairs.

  • Advises Service Writer of estimated repair time and materials needed.

  • Performs all work within Standard Repair Times (SRTs).

  • Performs service calls for emergency breakdowns.

  • Conducts safety check inspections on vehicles.

  • Identify warrantable repairs and document on repair order

  • Completes required paperwork utilizing fleet maintenance software program associated with repairing vehicles documenting parts usage and accounting for repair times.

  • Reviews completes or assigns repairs identified on Driver Vehicle Inspection Reports.

  • Maintains a clean safe work area in compliance with Corporate Standards and performs all work in accordance with established safety procedures.

  • Ensure that all repairs are completed as assigned

  • Updates job knowledge by participating in education opportunities reading technical and regulation publications.

  • Other duties as assigned.

  Salary range: $75k - $85k annually (Negotiable based on experience)

• Competencies

  Excellent professional communication and organizational skills. Team player with strong Commercial Awareness. Strong decision-making and problem-solving abilities. Excellent time management skills and results-oriented performance. Demonstrates ethical integrity while completing essential functions.

  Work Environment/Physical Demands

  This position will have various working environments as the Service Mobile Tech will travel to customer sites to perform repairs and diagnostics. The Service Mobile Tech I is largely an active position which will require prolonged standing kneeling bending and lifting. Extensive use of hands and arms is also required. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. While performing the duties of this job the employee is frequently exposed to fumes or airborne particles. The noise level in the work environment can be to lift and carry up to 50 pounds (e.g. parts tools equipment etc.).

  Required Education Experience & Abilities

  • High School Diploma or GED equivalent required.

  • A valid drivers license with clear MVR is required. Must meet minimum Motor Vehicle Record (MVR) acceptability policy. Current CDL license with air brake certification preferred or ability to acquire CDL required

  • ASE Certification in PM Brakes A/C electrical Electronics or ASE Master Mechanic preferred.

  • 7 years Diesel Technician experience preferred.

  • Experience/Certifications with Cat Cummins or Detroit engines a plus.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time.

Since 1979 Midwest Bus Sales has provided award-winning sales and service to customers nationwide. Our friendly and knowledgeable staff is dedicated to providing the very best sales parts and service experience in the industry. We have the experience expertise and resources to get you the right bus at the right price and to keep it running smoothly and safely. We are the largest Thomas Built Bus Dealer in the US. Covering six states with five locations we have the size scope and ability to provide the highest quality customer and employee experience.