System Administrator 2 FFPP-8804

TO BE CONSIDERED FOR THIS POSITION YOUMUST CURRENTLYHAVE AN ACTIVETS/SCI WITH POLYGRAPH SECURITY CLEARANCE WITH THE FEDERAL GOVERNMENT. (U.S. CITIZENSHIP REQUIRED).

Description:
Provides support for implementation troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations monitoring and problem resolution for all of the client/server/storage/network devices mobile devices etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software troubleshoots maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Requirements:
- Strong Linux experience is a must
- Proficient in Linux shell commands and scripting
- Knowledge of Cisco network configurations commands and troubleshooting
- Knowledge of Netapp filer configurations commands and troubleshooting
- Kubernetes and containerization
Ten (10) years experience as a SA in programs and contracts of similar scope type and complexity is required. Bachelors degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelors degree.
Provide support for implementation troubleshooting and maintenance of IT systems
Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
Provide support to IT systems including day-to-day operations monitoring and problem resolution for all of the client/server/storage/network devices mobile devices etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification diagnosis and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization and perform system capacity analysis and planning
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Provide in-depth experience in trouble-shooting IT systems
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software troubleshoot maintain integrity of and configure network components along with implementing operating systems enhancements to improve reliability and performance
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets

Compensation:
We are committed to providing fair and competitive compensation. The salary range for our positions vary depending on accepted contractual position skill level. These salaries fall within the range of $78000 to $275000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidates work location specific role skill set and level of expertise.

Benefits:
We offer a comprehensive benefits package including:

• Health Coverage: Medical dental and vision insurance
• Additional Insurance: Basic Life/AD&D Voluntary Life/AD&D Short and Long-Term Disability Accident Critical Illness Hospitalization Indemnity and Pet Insurance
• Retirement Plan: 401(k) plan with company match
• Paid Time Off: Generous PTO paid holidays parental leave and more
• Wellness: Access to wellness programs and mental health support
• Professional Development: Opportunities for growth including tuition reimbursement

Additional Perks:

• Flexible work arrangements including remote work options
• Flexible Spending Accounts (FSAs)
• Employee referral programs
• Bonus opportunities
• Technology allowance
• A diverse inclusive and supportive workplace culture