Field Service Engineer II (Buffalo, NY)

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health.Werealways looking towards the futureanticipatingchanges in medical science and technology.

Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life.Youllalso have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement theFreedom 2 Savestudent debtprogramandFreeUeducation benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

• This position isremote.

• Territory: Buffalo and Greater New York. The incumbent can live in either area but Buffalo NY is preferred.

• Travel up to 40%.

• Must have a Valid Drivers License.

Werehiring aField Service Engineerwithin our Diagnostics Division. This is a field-based remote role that covers Buffalo Greater New York area.

As a Field Service Engineer IIyoullsupport customers as a trusted technical expert responsible for installingmaintaining and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.Youllmanage your territory resolve complex issues and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directlyimpactpatient care.

WhatYoullWork On

• Install and Maintain Diagnostic Systems:Complete installations preventive maintenance and corrective repairs on assigned instruments to ensureoptimalperformance and compliance with quality standards.

• Troubleshoot and Resolve Issues:Diagnose technical problems across multiple complex instruments document resolutions accurately and close service calls within defined timelines.

• Own Customer Satisfaction:Manage customer issues from start to resolution or escalation deliver superior service and build strong relationships through proactive communication.

• Manage Territory Effectively:Plan and prioritize service visitsmaintainaccurateinventory and support on-call rotation after-hour coverage and travel for training or critical account support.

• Ensure Compliance and Safety:Follow all regulatory quality system and laboratory safety guidelines during service activities;maintainaccuratedocumentation for audits.

• Collaborate and Mentor:Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.

• Achieve Business Metrics:Meet targets for service sales cost of service and key performance indicators (KPIs) for assigned accounts.

• Continuous Improvement:Utilizeremote support tools to maximize instrument uptime andmaintaincertifications through ongoing training and development.

Required Qualifications:

• Bachelors degree or equivalent relevant experience.

• 2-5 years of experience in Engineering or Laboratory Technology.

• Ability to travel40% within the assigned territory.

Experience Preferred:

• Strong troubleshooting and problem-solving skills with laboratory instrumentation

• Ability to work independently and thrive in team environments

• Proficiencyin computer applications (Word Excel PowerPoint Internet) and remote computing tools (VPN remote troubleshooting)

• Effective communication and interpersonal skills.

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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