MSP Senior IT Technician (On-site Waterbury, VT)
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Job Location:
Waterbury, CT - USA
Yearly Salary:
$ 65000 - 78000
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- 401(k)
- 401(k) matching
- Health insurance
Summary:
We are seeking an experienced and dedicated Managed IT Services Senior IT Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen excellent customer service skills and the ability to troubleshoot and resolve complex IT issues efficiently.
Company Overview:
We are seeking an experienced and dedicated Managed IT Services Senior IT Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses. The ideal candidate will exhibit a strong technical acumen excellent customer service skills and the ability to troubleshoot and resolve complex IT issues efficiently.
Company Overview:
TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that ensure high availability security and flexibility for their IT infrastructure.
With more than 320 locations across North America and more than 1500 technicians thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple we work with you the way wed want someone to work with us.
Role Summary:
With more than 320 locations across North America and more than 1500 technicians thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and can help our clients leverage technology to their advantage. Our philosophy is simple we work with you the way wed want someone to work with us.
Role Summary:
The Senior IT Technician (Level 2/3 IT Engineer) provides design implementation and support for complicated technical solutions. The candidate should have developed skills and experience with desktop and server operating systems networking and firewalls.
This role is one that will be split between client interaction and installations ensuring system operation and functionality so that end users can accomplish business tasks and project work which may include IT solution design and implementation. The objective of the Senior IT Technician will be to focus on implementing solutions that will create a sound and functional IT environment for the clients respond to support requests in a timely manner be the initial reference point for all IT related tickets and to ensure the satisfaction of the clients.
This role is one that will be split between client interaction and installations ensuring system operation and functionality so that end users can accomplish business tasks and project work which may include IT solution design and implementation. The objective of the Senior IT Technician will be to focus on implementing solutions that will create a sound and functional IT environment for the clients respond to support requests in a timely manner be the initial reference point for all IT related tickets and to ensure the satisfaction of the clients.
Good interpersonal skills are incredibly important as there will be interaction with clients colleagues and vendors on a frequent basis. The ability to solve problems at a high level extraordinary customer service skills strong multi-tasking and organizational skills are the keys to success in this position.
Responsibilities:
- Technical Support and Troubleshooting: Provide advanced technical support to clients including installing configuring and maintaining hardware and software.
- Incident Management: Respond to and resolve escalated support tickets promptly ensuring minimal downtime for clients.
- Network Administration: Manage and maintain client networks including routers switches firewalls and wireless access points.
- Security Management: Implement and manage security solutions conduct regular security audits and address potential vulnerabilities.
- Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
- Client Communication: Maintain clear and professional communication with clients providing updates and ensuring client satisfaction.
- Documentation: Create and maintain detailed documentation of client systems configurations and support activities.
- Project Implementation: Assist in the planning and execution of IT projects ensuring they are completed on time and within budget.
- Training and Mentoring: Provide guidance and training to Level 1 Technicians fostering a collaborative team environment.
- Emergency Support: Provide on-call support for critical issues including after-hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.
Knowledge Skills & Qualifications:
- Experience & Education: Minimum of 3-5 years in an MSP or similar IT support role; a degree in IT Computer Science or related field is preferred. Relevant certifications (e.g. CompTIA A Network Microsoft Certified Professional) are highly desirable.
- Technical Proficiency: Strong knowledge of Windows and Mac operating systems Microsoft Office 365 Active Directory and virtualization technologies such as VMware and Hyper-V.
- Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA ServiceNow or Zendesk.
- Networking Expertise: In-depth understanding of networking protocols IP addressing DNS DHCP VPNs VLANs and Wi-Fi technologies.
- Security Knowledge: Familiarity with firewalls antivirus solutions and industry best practices for cybersecurity.
- Ability to lift or move technical equipment when necessary
- Experience supporting local and cloud-based backup systems
- Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
- Communication & Customer Service: Excellent verbal and written communication skills with a customer-focused approach to delivering high-quality service and building strong client relationships.
- Time Management & Collaboration: Ability to manage multiple priorities in a fast-paced environment while working both independently and as part of a team.
Preferred Additional Qualifications
- Cloud Services: Experience with cloud platforms such as AWS Azure or Google Cloud.
- Automation: Familiarity with scripting and automation tools (e.g. PowerShell Bash) to streamline processes.
- Monitoring Tools: Knowledge of network and system monitoring tools (e.g. SolarWinds Nanja Auvik etc.).
- Documentation Tools: Proficiency in using documentation tools and platforms (e.g. Hudu Ninja Documentation IT Glue SharePoint).
Work Environment
This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.
This role requires the ability to work both onsite and remotely depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid drivers license. Flexibility in working hours including evenings and weekends may be required to accommodate client emergencies or project deadlines.
- Fast-paced and dynamic environment with a focus on delivering high-quality IT support to SMB clients.
- Collaborative and supportive team culture.
Benefits:
- A competitive Salary and Benefits package with performance-based bonuses
- Paid time off and holidays
- Professional development and certification reimbursement
- An open-door policy within the business that values input creativity and ideas
- Opportunities for career advancement
Company Overview
We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problem-solving mindset and a passion for innovation youll thrive in our fast-paced ever-evolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.
We offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. At TeamLogic IT youll have the opportunity to work on diverse and challenging projects enhance your technical skills and make a meaningful impact on our clients businesses. If you have a strong IT background a problem-solving mindset and a passion for innovation youll thrive in our fast-paced ever-evolving industry. Our team is driven by a commitment to expanding boundaries leveraging expertise and delivering smart solutions. As part of a local office youll also benefit from the collaboration and support of a vast network of technicians across North America.
Compensation: $65000.00 - $78000.00 per year
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Senior IC
About Company
TeamLogic IT is a nationwide network of businesses that provide comprehensive computer-based services for managing information technology.
