Advisory and Consulting Manager, FedRAMP

Position Overview:

You are passionate about technology creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligents GRC solutions and support business development activities.

Key Responsibilities

• Act as a trusted advisor and leverage your deep domain and practical GRC skills knowledge and experience to help your customers realize their risk and compliance program vision goals and objectives.
• Advise clients on the best approach based on this experience and engage in successful expectations management.
• Manage projects to ensure project risks are proactively identified communicated and mitigated.
• Mobilize proper team resources to ensure projects are delivered successfully delays and overruns are minimized and project efficiencies and budgets are managed and proactively communicated.
• Provide oversight and monitoring of services during the entire implementation lifecycle with a focus on:
  • Capturing high quality business requirements.
  • Creating design & walk-through documents and solution workflow diagrams.
  • Designing/Architecting product implementation.
  • Enabling customers to adopt and use our platform.
  • Maintaining balance between customer expectations and project team satisfaction.
• Partner with Product Managers acting as a conduit between customer expectations and product development identifying trends and recommending system improvements and new features.
• Partner with Sales and/or Solution Consultants in pre-sales activities such as solutions development; product demonstrations; RFP responses; implementation scope effort & price estimates; and contracting (Statements of Work etc.)
• Collaborate with Client Partners in identifying barriers to adoption of Diligents products and in developing strategies and approaches to remove these barriers and increase adoption.
• Identify expansion opportunities by exposing existing customers to the breath of Diligent solutions that can help enhance their GRC journey.
• Develop and execute on a suitable training plan that helps you grow as a professional and remain relevant to Diligents customer base
• Maintain quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems
• Provide coaching and mentoring of Senior Specialists and Specialist team members on project management customer enablement and domain.

Required Experience/Skills

• 7 plus years experience as practitioner with domain knowledge in one or more of these areas: Audit Internal and Regulatory Compliance and/or Risk Management (Enterprise IT Regulatory and/or Third Party).
• FedRAMP experience required.
• Experience with CMMC and NIST frameworks.
• 2-4 years experience running Risk or Compliance Programs.
• 2-4 managing implementations of large-scale technology products across industries.
• Demonstrated experience delivering projects under formal governance frameworks (PMI PMP PRINCE2 or federal program standards).
• Experience in client management and business development within those clients.
• Effective skills in persuasion and influence as well as an ability to enthuse and inspire.
• Drive and determination to succeed in a dynamic company and growing team.
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical / regulatory environment.
• Exceptional communication and presentation skills including great public speaking skills and workshop facilitation.
• Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes.

Preferred Experience/Skills

• Ability to lead or follow as the situation mandates.
• CPA/CA CIA CISA CISSP CMA RICS APC PMP or other relevant certification desired.
• Ability to travel up to 20%.

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .}

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