Senior Manager, Staff Software Engineering

At GEICO we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company we want you to feel valued supported and proud to work here. Thats why we offer The GEICO Pledge: Great Company Great Culture Great Rewards and Great Careers.

Summary

The Communications Services team is seeking an experienced Senior Manager with a passion for building high performance low-latency communications platforms and applications. You will build and manage a team of engineers with a deep focus on delivering enterprise-wide solutions that operate in a highly performant and efficient way. You will help drive our insurance business transformation as we redefine experiences for our customers.

Position Description

The Communications Engineering department is responsible for creating high value low friction interactions for our customers and partners. We are on a transformation journey to reshape communications across all contact channels. This position is charged with curating experiences for those that need to speak to any of our lines of business. We are in the process of modernizing our services and architecture across Amazon Web Services (AWS) with extreme focus on leveraging data and automation to transform experiences and drive efficiency.

A Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical expertise to improve application performance capacity benchmarking increase availability and reliability design and evolve cloud infrastructure.

Position Responsibilities

As a Senior Manager you will:

• Work with your Director to address project dependencies negotiate and estimate incremental delivery dates for milestones with the stakeholder community and deliver projects on time
• Identify and raise appropriate project risks in addition to presenting detailed and implementable solutions or alternatives
• Understand how requirements and design choices may impact systems across multiple areas
• Report on your teams progress for project and other key metrics in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery
• Initiate and support all aspects of performance management for team members - mentoring performance and coaching plans reviews warnings terminations etc.
• Cultivate a culture that motivates all levels of performers to higher levels of achievement
• Foster a culture of growth mindset that acknowledges and expects individuals to grow and be accountable. Influence those you motivate and coach to be receptive to feedback.
• Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate consistently challenge team members to share knowledge and learn new technologies
• Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement enhance cost leadership and/or customer experience
• Develop the team budget and be accountable for reporting on results achieved at regular intervals
• Significantly contribute to the team planning process to include surfacing associate level proposals
• Collaborate with the product teams to understand their pain points around performance resiliency and formulate strategies to address recurring issues in a sustainable way
• Influence and build vision with product owners to ship quality products in a faster pace
• Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way
• Consistently share best practices and improve processes within and across teams

Qualifications

• Strong foundation in algorithms data structures and core computer science concepts
• Basic UI/UX API and prototype design; REST/JSON/XML and integrations withAmazon Connectcontact flowsLambda andAPI Gateway
• Fluency with Python Java JavaScript/TypeScript XML JSON and RESTful web services
• OOP design patterns microservices and frontend/backend unit testing (including backends invoked from Connect)
• Cloud concepts: SaaS PaaS IaaS;Amazon Connectas managed contact-center SaaS onAWSwithIAMVPC andCloudWatch
• Fast learner; quick to adopt newAWSandConnectcapabilities (routing flows Lex etc.)
• Strong multi-cloud knowledge (AWS GCP Azure) withAWSdepth:ConnectLambdaS3DynamoDB/RDSSNS/SQSEventBridgeCloudWatchIAMVPC
• Data modeling and architecture for analytics reporting and AI/ML;ConnectCTRs and streaming/analytics pipelines () where applicable
• Scaled contact centers;Amazon Connect(queues routing profiles flows tasks outboundLex/Polly/Lambdaintegrations)
• Operational portals:AWS Management Console/Connectadmin andAzure Portal
• Monitoring and performance:CloudWatchX-Ray dashboards/alarms Connect queue and service metrics
• Metrics-driven prioritization: correlate drivers and outcomes (SLA handle time abandonment system latency)
• MS Office (PowerPoint Outlook Word); Zoom and Slack
• Agile delivery; Jira Azure DevOps Portfolio
• Program management: MS Project Visio Excel
• Strong understanding of Site Reliability Engineering and DevOps principles
• Strong technical acumen in Cloud Architecture Performance Benchmarking and Capacity planning
• Experience with driving cultural change in technical excellence quality and efficiency
• Experience managing and growing technical leaders and teams

Experience

• 8 yearswith customer communications platforms services and software (e.g. contact center omnichannel CPaaS or adjacent integrations).
• 6 yearshands-on coding experience.
• 5 yearsbuilding and operating software in alarge-scale mission-criticalenvironment (reliability incident response change discipline).
• 5 yearsmanaging and developing technical teams hiring coaching performance conversations capacity planning and day-to-day prioritization in addition tosupervising personnelin technical operations or engineering settings.
• 5 yearstechnical / engineering managementexperience: owning roadmaps and delivery cross-functional alignment with product and operations and accountability for quality timelines and production health.
• 5 yearswith a major public cloud (AWSpreferred;GCPorAzureacceptable) including design implementation and operational ownership of cloud-based services.
• 2 yearswithautomated testing unit integration and end-to-end functional tests including standards and practices for teams you lead or oversee.

Education

• Bachelors Degree in Information Technology or related field or equivalent experience

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role the selected candidates work experience education and training the work location as well as market and business considerations.

The GEICO Pledge:

Great Company:At GEICO we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation exceeding our customers expectations and enabling our collective success. From day one youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn grow and thrive through personalized development programs created with your career and your potential in mind. Youll have access to industry leading training certification assistance career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success rooted in integrity a bias for action and a winning mindset. Grounded by our core values we have an an established culture of caring inclusion and belonging that values different perspectives. Our teams are led by dynamic multi-faceted teams led by supportive leaders driven by performance excellence and unified under a shared purpose.

As part of our culture we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race color religious creed national origin ancestry age gender pregnancy sexual orientation gender identity marital status familial status disability or genetic information in compliance with applicable federal state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.