Fulfillment Center Operations Manager- Onsite OKC

This position is located in the OKC Metro area- candidate must live within a reasonable commute to OKC. Relocation assistance will not be provided for this role.

The Operations Manager is responsible for the overall processing of all products/packages outbound/inbound to APMEX customers by the Operations team. Additionally they are responsible for the overall inventory management fulfillment receiving development of team members analytical reporting/presentation on performance and identification and execution of continuous improvement projects.

A Day in the Life of an Operations Manager:

• Ensure all associates have the necessary equipment and knowledge to execute job functions within each department.
• Verify the shipping and receiving orders meet targeted Service Level Agreements with customers and company standards.
• Develop and Audit processes within the Operations Department as business continues to evolve.
• Partner with Accounting department to help optimize on hand inventory and the dollar amount of that inventory
• Update and ensure all Standard Operating Procedures (SOPs) within departments are being executed
• Manage scheduling staffing and accountability within the Operations Department
• Utilize/Develop reporting tools within internal system to provide visibility within Operations department where improvement/resources need to be focused
• Provide analysis and recommendations on strategies for shipping packaging loss prevention efficiency and overall operations functions based on individual analyses.
• Provide yearly budgets for labor freight and supplies cost to accounting for company budget
• Identify efficiency gains in the processes within the Operations department or outside areas effecting Operations
• Develop daily/weekly tasks for each department leader to execute routinely that result in consistent execution of critical business needs
• Implement cross training initiatives to help create strategic staffing needs
• Provide performance feedback to develop operations associates
• Prepare and conduct reviews for new associates and annual reviews for all associates
• Review weekly electronic timecards to approve time for each associate and address variances
• Implement and maintain 5s practices within the Vaults
• Ensure the timely opening and closing of vaults working with Security to adhere to protocols
• Develop reporting to show the performance of the team in key areas including accuracy and productivity
• Complete daily audits on critical tasks and focus on continuous improvement
• Develop and implement continuous improvement strategies and be able to report on their impact financially and/or efficiency gains

Other Qualities we look for in our Operations Manager:

• Adaptability/Flexibility: Adapts to change is open to new ideas takes on new responsibilities handles pressure and adjusts plans to meet changing needs.
• Decision Making/Judgment: Recognizes problems and responds systematically gathers information sorts through complex issues seeks input from others addresses root cause of issues makes timely decisions can make difficult decisions uses consensus when possible and communicates decisions to others.

• Integrity/Ethics: Deals with others in a straightforward and honest manner is accountable for actions maintains confidentiality supports company values conveys good news and bad.
• Managing Performance: Applies clear/consistent performance standards handles performance problems decisively and objectively is direct but tactful provides guidance and assistance to improve performance.
• Results Focus: Targets and achieves results sets challenging goals prioritizes tasks overcomes obstacles accepts accountability sets team standards and responsibilities provides leadership/motivation.
• Work Environment/Safety: Promotes mutual respect keeps workplace clean and safe and supports safety programs.
• Teamwork: Meets all team deadlines and responsibilities listens to others and values opinions helps team leader to meet goals welcomes newcomers and promotes a team atmosphere.

APMEX is a billion-dollar ecommerce company that is the leader in Precious Metals. Our customers love our selection and service our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry while being small enough to listen to and care about our employees. Without their dedication APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was Voted as one of the Best Places To Work in Oklahoma! Join the team today!

Education:

• Bachelors degree
  

Experience:

• 2-5 years of experience in a distribution environment with direct oversight over one or more of the following within a distribution environment (inventory management fulfillment receiving transportation).
• LEAN/Six Sigma project leadership experience will be preferred.
• Experience leading a team with a minimum of 10 people
• Experience in building analytical reporting tools to help provide insight on operational opportunities
• Experience utilizing intermediate Excel functions (pivot tables & V-Lookups)

Computer Skills:

• Must be proficient in Microsoft Office; specifically Microsoft Excel

Fantastic benefits provided by APMEX!

• Medical Dental and Vision
• Short Term Disability & Long-Term Disability
• Life Insurance
• 401K (Company matches!)
• Free Lunch every day
• Tuition Reimbursement
• College Debt Repayment
• 9 Paid Holidays
• Paid Time Off with Sell Back Option
• Paid Day off for your Birthday
• Paid Volunteer Opportunities
• Lunch and Learns
• Free Downtown Parking