Web & Digital Content Specialist

Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.

About Haventree Bank

Headquartered in Toronto Ontario Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the banks mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Position Summary:

The successful candidate will be responsible for:

• Uploading updating and maintaining content and digital assets across Haventree Banks branded website and online banking product for both mobile and web.
• Organizing prioritizing and managing digital assets to ensure timely and accurate content publication
• Maintaining and updating web content using the Content Management System (CMS) leveraging copy images and materials provided by Marketing Product and Compliance teams
• Collaborating with cross-functional partners to design and support intuitive customer and broker journeys aligned with business priorities
• Coordinating asset requirements and ensuring timely delivery from internal stakeholders and external partners
• Monitoring site schedules and release calendars to ensure updates are published according to plan
• Reviewing all new and updated content to ensure accuracy clarity consistency accessibility and brand alignment prior to publication
• Performing regular live and testing site audits to identify issues such as broken links formatting errors or content inaccuracies; resolving issues where possible or escalating as needed
• Creating tracking and following up on support tickets with IT Digital and third-party vendors to resolve website and platform issues.
• Conducting periodic competitor and industry analysis to identify digital trends best practices and opportunities for improvement.

Special Projects

• Supporting occasional special projects involving cross-functional teams including platform enhancements campaign launches and process improvements

Qualifications & Experience:

Degrees Diplomas & Certifications:

• Undergraduate degree in Business Technology Digital Media or a related discipline

Years and Range of Experience Required to Perform the Job:

• Minimum 2 years of experience working with a CMS website management and enforcing digital standards
• Working knowledge of HTML/CSS is considered an asset
• Basic experience with image editing tools (e.g. Figma) for optimizing digital assets is desirable
• Strong understanding of usability best practices UX/UI standards and information architecture
• Exceptional attention to detail and commitment to content accuracy
• Flexibility to periodically support work outside typical business hours as required for releases or maintenance
• Experience updating and managing websites on platforms such as Contentful or similar CMS solutions
• Strong time management skills and ability to manage multiple priorities simultaneously
• Comfort working in an agile or fast-paced environment
• Strong analytical and problem-solving skills with the ability to identify issues and recommend practical solutions
• Solid understanding of web and mobile user experience best practices
• Awareness of digital trends and best practices within financial services or regulated industries (an asset)
• Excellent written and verbal communication skills across multiple stakeholder groups
• Self-motivated organized and able to work independently with a positive collaborative mindset
• Experience in financial services or regulated environments is an asset

While we thank everyone for their interest in Haventree Bank please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation we will work with you to meet your needs.

1. As a job candidate our recruitment process includes collecting personal information. Please click the link here to review our Privacy Policy.Privacy Statement Haventree Bank
2. Stay in touch with us if this position is not the right one for you please click on this link for other roles atCareers Haventree Bankor follow us on LinkedIn at Bank embraces equal opportunity diversity and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting

Required Experience:

IC