Head of External Communications and Media Relations

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

The Head of External Communications and Media Relations is a senior leader on the Fiserv Corporate Communications team responsible for shaping and amplifying the companys financial narrative managing highstakes media engagement and driving proactive strategic communications that reinforce Fiserv as a leader in financial technology. This role partners closely with Executive Leadership Investor Relations Legal and Marketing to ensure consistent accurate and compelling communication across all financial and critical moments. The ideal candidate brings deep expertise in financial communications for a public company impeccable media judgment strong relationships with national press and the ability to lead calmly and confidently in fastmoving or crisis situations.

What youll do:

• Develop review and execution of financial communications strategies supporting financial releases materials and events owned by Investor Relations (i.e. quarterly earnings annual reports investor conferences) and other marketfacing events.
• Partner closely with and support Investor Relations ensuring precise coordination and consistent messaging across all financial disclosures including earnings.
• Support investor messaging releases and executive talking points related to financial results strategic transactions and corporate developments.
• Develop and maintain issuesresponse frameworks holding statements escalation processes and scenario plans.
• Serve as a primary leader for crisis communications readiness management and execution.
• Lead a team responsible for enterprise and regional media programs that reinforce Fiservs business strategy growth priorities and Fiserv brand narrative.
• Identify and drive strategic storytelling opportunities showcasing innovation leadership and differentiated capabilities across payments digital banking merchant services risk and data.
• Operate with a clientfirst mindset and strong alignment to the One Fiserv strategic priorities.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 10 years of experience in financial communications and capital markets corporate communications and/or media relations for a public company or global financial institution.
• Experience managing and mentoring highperforming teams.
• Experience leading high-visibility communications and issues management programs including development of executive talking points press materials and crisis response communications.
• Experience writing and editing executive-level communications that translate complex financial business and technology topics into clear external narratives.
• Bachelors degree

Experience that would be great to have:

• General knowledge of AI and financial technology trends
• Experience in Financial Services
• Masters degree

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel:

• Approximately 20% travel off-site or to other office locations is expected.

Sponsorship:

• In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training development and internal mobility opportunities
• Medical dental vision life and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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