ENT Patient Care Coordinator

Patient Care Coordinator

Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients coordinate check in/out and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence coordinating patient documentation and eligibility/schedule review to ensure a smooth flow for our providers schedules. This role is full-time. The primary location is St. Joes with occasional travel to other locations as needed.

This role will report to the Scheduling Lead.

PRIMARY RESPONSIBILITIES of the PATIENT CARE COORDINATOR

• Register and schedule patients for a range of ENT Sleep Imaging Cosmetic Allergy Audiology Oral Appliance and Post-Operative appointments.

• Ensure appropriate and accurate data entry of patient information.

• Ensure insurance verification accuracy through EMR system and/or directly with the patients insurance.

• Ensure copies of insurance photo ID outside medical records and any required referrals are entered into the EMR system.

• Courteously collect outstanding balances and copayments in advance of patient appointments.

• Promptly respond to patient and provider inquiries via telephone web SMS and EHR systems.

• Provide knowledgeable responses to patients patient family members providers and Chicago ENT team members in a courteous and professional manner.

• Assist with group administrative tasks including:

• Sorting faxes

• Verifying virtually scheduled appointments via ZocDoc Healow and PerfectServe

• Monitoring tasks assigned internally to User Scheduler and User Front Desk as assigned by the Scheduling Lead

• Responding to voicemail messages and Glacial inquiries

• Reviewing provider schedules for accuracy and rescheduling as needed

• Monitoring the general email box

• Registering patients referred to the practice

• Patient care coordination including outreach to patients primary care providers and/or other specialist offices

• Other duties as individually assigned

REQUIRED QUALIFICATIONS of the PATIENT CARE COORDINATOR

• High school diploma or equivalent required

• Ability to work within an EMR database and navigate through a Windows environment required

• Must be able to type a minimum of 30 words per minute with 90% or greater accuracy

PREFERRED QUALIFICATIONS of the PATIENT CARE COORDINATOR

• 1-5 years of experience as a healthcare call center representative patient access representative patient service representative medical scheduler medical assistant or medical receptionist

• Experience working in a Sleep or ENT Specialist Office

SUPERVISORY RESPONSIBILITY of the PATIENT CARE COORDINATOR

This position has no supervisory responsibility.

WAGE of the PATIENT CARE COORDINATOR

$18-22.00 Travel Reimbursement

ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits including medical/dental life and disability coverage generous vision benefits a 401 (k) plan with a match vacation time and weekends and major holidays off.

All applicants should be aware that employment is contingent upon the successful completion of a background check and drug screening. Failure to provide accurate information or pass these requirements may result in withdrawal of the employment offer.

Required Experience:

IC