Associate Clinic Manager Studio City, CA Onsite

About Tia

Tia is building a new model for womens healthcare one that treats women as whole people not separate conditions or life stages. By integrating primary care mental health gynecology dermatology and wellness across both in-person and virtual settings Tia is improving outcomes lowering costs and creating a better experience for patients and providers alike.

About the Role

We are looking for an Associate Clinic Manager to help lead day-to-day clinic operations and support a high-quality experience for patients providers and support staff.

In this role you will partner closely with the Clinic Manager / Market Operations Regional Manager and clinical leadership to support clinic performance team engagement patient experience staffing workflows and operational execution. You will directly manage clinic support staff and help set the tone for a thoughtful organized and patient-centered clinic environment.

Why Tia

• Opportunity to help shape and scale a new model of womens healthcare
• Mission-driven environment focused on improving care for women across life stages
• Collaborative thoughtful team committed to patient and provider experience
• Hands-on clinic leadership role with meaningful impact on daily operations
• Opportunity to build coach and support high-performing clinic teams
• Modern care model that integrates clinical care operations technology and hospitality

What Youll Do

• Team Leadership: Manage clinic support staff including Front Desk Associates Medical Assistants Phlebotomists and Lead Clinical Assistants if applicable.
• Performance & Development: Support performance management team development hiring onboarding and 1:1s in partnership with the Clinic Manager / Market Operations Regional Manager and HRBP.
• Clinic Operations: Own provider and support staff schedules support clinic workflows and help ensure the clinic operates efficiently and consistently.
• Clinical & Quality Standards: Provide oversight of clinical workflows to support compliant high-quality care and ensure the clinic meets Tia Space & Care Standards.
• Patient & Staff Experience: Build positive relationships with clinicians support staff patients community partners and vendors while managing conflict with care and empathy.
• Escalations & Safety: Support patient and staff safety incident reporting access planning and patient experience or quality escalations.
• Hands-On Support: Jump in to support MA or FDA responsibilities as needed up to 40% of the time to keep clinic operations running smoothly.
• Community & Events: Support the marketing team with community and clinic events as needed.

What Youll Bring

Requirements

• 2 years of people management experience in a clinic healthcare hospitality retail or service-oriented environment
• Experience leading frontline teams including coaching feedback scheduling hiring onboarding or performance support
• Strong operational judgment with the ability to prioritize reprioritize and solve problems in a fast-moving environment
• Comfort using data and performance metrics to identify trends improve workflows and support clinic goals
• Strong patient/customer service orientation with the ability to communicate clearly and manage conflict with empathy and sound judgment
• Proficiency with Google Workspace Microsoft Office or similar tools
• Ability to work onsite and support flexible clinic hours including occasional evenings weekends holidays or emergency coverage as needed
• Authorized to work in the United States

Nice to Have

• Experience managing clinic support teams such as front desk medical assistants phlebotomists or other patient-facing staff
• Medical Assistant background or hands-on experience with clinic workflows
• Multi-site management experience
• Experience supporting patient experience access scheduling quality or clinic performance metrics
• Associates or bachelors degree in healthcare administration business operations or a related field

Work Location

This role is based onsite at the Studio City clinic.

This role may require flexible scheduling including mornings evenings weekends occasional holidays and emergency on-call support as needed.

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors including experience skills qualifications location role leveling business needs and market conditions.

The expected compensation range for this role is $30 - $35/hour.

You are also eligible for benefits in accordance with Tias benefit plans and eligibility requirements.

^{About Tia}

^{Tia is on a mission to transform healthcare for women by increasing access improving outcomes and delivering a better care experience. Our Whole Woman Whole Life model integrates primary care gynecology mental health dermatology and wellness across in-person care and a national virtual platform.}

^{We are a Series D venture-backed company trusted by more than 120000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems Tia is building one of the most comprehensive preventive care models for women.}

^{About Tias Culture}

^{Tia is building a culture of excellence in people process and product. For us excellence is not perfection. It is the ongoing pursuit of improvement through learning reflection experimentation curiosity grit and care for ourselves and others. We are looking for people who are energized by building iterating asking why and helping create a fundamentally better healthcare experience for women.}

^{This position may require attendance at company and team off-sites.}

^{Scam Notice}

^{Tia will never ask for payment gift cards or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @. If something feels off please contact .}

^{Equal Opportunity}

^{Tia is an equal opportunity employer. We believe diversity of experience perspectives and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ community to apply.}

^{If you are committed to collaborative problem solving high-quality work and making waves in womens healthcare wed love to hear from you.}