Customer Care Specialist Latam Market

At Amenitiz were on a mission to simplify hospitality management - empowering over 15000 independent hoteliers to run smarter not harder.

Were more than just another SaaS scale-up. Were revolutionizing one of the worlds oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest start-ups.

From our Barcelona HQ we turn bold ideas into real impact ownership into innovation and collaboration into results that matter - every single day.

• Deliver high-quality customer support through chat phone and email ensuring clients receive timely and effective assistance.
• Guide clients in using Amenitiz empowering them to become product experts and reducing dependency on customer support.
• Build and maintain strong relationships with customers to enhance loyalty and satisfaction which in turn helps limit churn.
• Diagnose and troubleshoot technical issues ensuring a smooth and efficient resolution process.
• Actively listen to customers demonstrating empathy and adaptability to provide personalised support.
• Continuously apply in-depth product knowledge to align customer needs with Amenitizs solutions.
• Monitor customer feedback identifying opportunities to improve support processes and customer experience.
• Work collaboratively with other teams such as Product Engineering and Customer Success to escalate and resolve complex issues.
• Stay up to date with new features and product updates ensuring customers receive the most accurate and relevant information.

About you

• You are a native Portuguese & Spanish speaker with outstanding communication skills in English.
• Previous experience in a customer-facing role (chat phone or email support) is essential previous experience managing CRM tools is a plus.
• Strong customer orientation with the ability to adapt communication styles to provide a tailored experience.
• Excellent organisational and coordination skills with a proactive and structured approach to solving problems.
• Empathy and active listening skills enabling the ability to understand and address customer concerns effectively.
• A natural problem solver capable of thinking creatively to resolve challenges and improve support processes.
• Ability to work autonomously while collaborating effectively with team members and other departments.

Our Benefits

• Competitive salary - We recognize your hard work and celebrate your success with exciting performance-based incentives.
• Comprehensive health & wellness coverage Your physical and mental well-being matter and weve got you covered.
• Stock options Be a part of our success with real ownership in Amenitiz.
• A vibrant office in the heart of Barcelona Our spacious office comes with daily fresh fruit great coffee after-work drinks and a nice patio with endless sunshine.
• Unforgettable team experiences From sailing the Mediterranean and Cirque du Soleil shows to poetry cooking and magic workshops we love bringing the team together.
• Get paid whenever you want No need to wait until the end of the monthaccess your salary anytime.
• Flexible benefits Save on meals childcare transportation and training with our tailored remuneration options.
• Grow with us Join a dynamic fast-growing and international team (35 nationalities) with limitless career opportunities.
• Fuel your curiosity Well buy you ANY book you want plus weve built an inspiring library to keep your learning on track

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Apply now to join our team and be a part of our exciting journey at Amenitiz!