Senior Analyst Prod Support IN

• They interact with business and external users application development Cybersecurity and infrastructure teams to ensure application(s) are delivering intended business demand and expectations.
• The job also requires understanding and execution of DR/HA/Cloud resiliency.
• Professionals in this job family may require to develop tooling to improve efficiency and fix & enhance applications.

• University (Degree) Preferred

• No Experience Required

• Physical Requirements: Sedentary Work

We are seeking a skilled Production Support Analyst to monitor maintain and enhance multiple integrated applications within our technology ecosystem. This role requires a proactive professional who can ensure system stability resolve complex issues across interconnected platforms and coordinate effectively with cross-functional teams to maintain seamless operations.

Communication with the customers partners and the Developer. Updating the Product Backlog regularly for team meetings.

Key Duties and Responsibilities

• 3 Years of professional experience
• Knowledge across front middle and back-office solutions
• Knowledge of Eagle suite of products (Accounting Pricing Investment Performance and Data Management) Autosys Scheduling
• Good to have AWS knowledge and Datastage
• Monitor and manage multiple integrated applications to ensure optimal performance availability and seamless communication across all environments
• Troubleshoot and resolve incidents by analyzing logs identifying root causes and implementing fixes to restore normal operations with minimal business impact
• Monitor nightly batch operations including Start of Day (SOD) and End of Day (EOD) job runs and resolve any failures or processing errors promptly
• Develop application enhancements and implement fixes following established management protocols and thorough testing procedures
• Coordinate database refresh activities across environments ensuring all upstream and downstream systems are properly refreshed and integrated
• Validate integration points and data consistency across the application ecosystem after any changes or environment updates
• Maintain comprehensive documentation of configurations troubleshooting procedures and support processes while providing regular status updates to stakeholders
• Facilitate regular communication with IT and business partners for any ongoing or critical issues
• Ability to run SQL queries to perform data analysis is a must. Oracle and SQL DB knowledge
• Strong communication and written skills are required
• Working in a fast-paced and agile environment.

Educational Requirements

Qualification: Graduation in Computer Engineering or related subjects

Required Skills:

Eagle Suite of products Oracle/SQL DB Agile Methodology Continuous Integration and Deployment Data Analysis Debugging DevOps Enterprise Application Integration Operating Systems Management Problem Solving Software Development Life Cycle

Work Experience

3 years of relevant work experience

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent reduce risk by insourcing key platforms and processes as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization with a focus on technology operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners our goal is to reduce risk improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Accessibility Support

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

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