3PL Client Success Senior Manager

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title: 3PL Client Success Senior Manager

Location: Boston MA

Job Summary:

The 3PL Client Success Senior Manager ensures compliant and effective distribution processes costs and performance across the 3PL Distribution Network for the Prescription business. Primary areas of focus are 3PL performance through KPI and supplier relationship management as well as proposing and leading projects & continuous improvement initiatives to ensure 3PL operations run free of interruptions. The 3PL CSSM serves as the specialtyfocused operational lead within the Trade & Distribution teamproviding subjectmatter expertise that bridges logistics customer experience and specialty pharmacy operations. The 3PL Client Success Senior Manager requires a strong understanding of distribution capabilities serialization requirements DC inventory management and leads through open collaboration with cross-functional teams. This role ensures daytoday execution aligns with the needs of specialty customers internal stakeholders and our broader distribution strategy. The CSSM drives performance excellence supports process optimization and acts as a key connector between Supply Chain Trade and the 3PL to ensure seamless specialty order fulfillment.

Key Responsibilities

• Act as the primary Trade & Distribution liaison to the prescription 3PL partners ensuring customer requirements are clearly understood and consistently met.
• Daily monitoring of 3PL systems and reporting as well as close communication with the 3PL to ensure high-level performance and customer satisfaction are maintained; Ability to identify potential service disruptions and triage / escalate as appropriate.
• Responsible for regular business review meetings with the 3PL to ensure alignment of service expectations and performance to SLA identifying gaps and opportunities for improvement
• Understands different and complex Specialty Pharmacy specific requirements; labeling picking lot number control and product dating requirements. Designing new processes and aligning existing processes to satisfy such needs
• Manages the contractual relationship between our company and our warehouse partners for prescription goods as well as samples. Includes warehouse costs related to network contract negotiations with suppliers and associated contracts and volume commitments. Responsible for monthly cost follow-ups to stakeholders and providing trends to leadership as well as identifying savings.
• Able to project out capacity utilization and distribution needs using business plans and growth targets.
• Ability to successfully present business cases for process and system needs enhancements and upgrades to all levels of management with clearly documented benefits risks and resource requirements to ensure smooth functioning of critical tasks.
• Drive continuous improvement through ongoing process review engagement and partnering with stakeholders to establish best practices that reduce cost of operation improve service level capacity productivity and quality.
• Responsible for inventory accuracy in a pharmaceutical warehouse network with the objective of serving the customer in a compliant and sustainable way through robust processes and governance for DSCSA daily reconciliation and KPI reporting.
• Maintains oversight of key processes; returned goods processing according to company guidelines and procedures; receiving pick line set-up order accuracy inventory accuracy and all matters pertaining to product tracking/ tracing regulations (including DSCSA).

Skills & Qualifications

Required

• Bachelors degree in business Supply Chain Operations Logistics or related field.
• 5 years of experience in pharmaceutical logistics distribution trade operations supply chain or 3PL account management.
• Strong understanding of pharmaceutical distribution specialty pharmacy operations and regulatory requirements (e.g. DSCSA GDP).
• Demonstrated success managing vendor performance or serving as primary operational liaison with external partners.
• Strong analytical communication and problemsolving skills; ability to work crossfunctionally and influence without authority.

Preferred

• Experience supporting or managing 3PL operations in a specialty or limited distribution product environment.
• Familiarity with coldchain logistics specialty networks or hightouch distribution models.
• APICS / ASCM Certification in Supply Chain Management or other professional designation

Core Competencies

• Relationship & Vendor Partnership Management
• Operational Excellence & Quality Mindset
• Data & Insights-Driven Decision Making
• Cross-Functional Collaboration & Influence
• Customer Experience Orientation
• Problem Solving & Root Cause Analysis
• Adaptability & Continuous Improvement

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $125000-$165000 USD.

In addition to base salary we provide an opportunity to participate in an annual short-term incentive program that is based on corporate performance with a multiplier focused on individual performance. We offer a competitive and comprehensive benefits program including health insurance 401(k) plan with employer match a generous paid time off policy hybrid work schedules and more.

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits including a competitive wage with shift differential annual bonus opportunities and career advancement and cross-training.

Next Steps

• If your profile is a match we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employers Rights:

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract and either you or the employer may terminate employment at any time for any addition reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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