Sr. Solutions Engineer, ITSM (West)

Working at Atlassian

Atlassians can choose where they work whether in an office from home or a combination of the two. That way Atlassians have more control over supporting their family personal goals and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually a part of being a distributed-first company.

Were looking for a Sr. Solutions Engineer to expand our growing business and ITSM Specialist team in the US. Our Solutions Engineers are accustomed to solving our customers hardest problems and closing our largest enterprise this role youll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassians customers. Youll strategize on how to navigate winning sales cycles provide compelling value-based demonstrations support enterprise Proof of Concepts and ultimately close business. If youre a customer-obsessed top-performing enterprise Solutions Engineer this may be your dream job.

Your future team

With over 250000 customers worldwide Atlassian is helping organisations like NASA IBM Hubspot Samsung and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team.

With a focus on value selling we help our customers understand how our products combine to create enterprise solutions that transform their businesss outcomes. Were different from other organisations because we approach everything we do using our value of play as a team. We support each other celebrate our wins together and share knowledge. Our employees work with Atlassian not for Atlassian.

Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us selling impactful products that are at the forefront of cloud and artificial intelligence utilization.

In this role you will:

• Specialize in Atlassians ITSM offerings leveraging expertise to design implement and optimize solutions that enhance service delivery and operational efficiency for enterprise customers

• Work closely together with our cross-functional teams to drive the customer journey

• Work with your team to investigate discover and assess client pain points and map client business and technical requirements to Atlassian capabilities

• Partner with sales management to align the overall account plan and customer outcomes

• Be delivering deeply compelling presentations demonstrations and proof of concepts to customers andprospect

• Work with product management to advance Atlassians product line and provide customer feedback

Your Background:

• 5 years of experience interacting with mid-market/enterprise customers in a pre-sales capacity with excellent communication strong presentation skills to multi-level audiences and unmatched agility to do what it takes to get the job done.

• You have experience selling ITSM solutions helping customers manage and deliver IT services.

• Youre a creative problem solver who can interpret complex business problems boil them down into solutions and collaborate with prospects partners and the Atlassian sales team to deliver compelling value-based solutions.

• Youre equally comfortable in both a business and technical context interacting with executives or talking shop with strong technical audiences.

• You love to learn and continuously grow and challenge yourself are open to giving and receiving feedback tolerate failure love to win hate to lose and are passionate about making customers and Atlassian successful.

• If youre looking to be a cog in the system this job isnt for got a customer-centric mindset with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

Compensation

At Atlassian we strive to design equitable explainable and competitive compensation programs. To support this goal the baseline of our range is higher than that of the typical market range but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidates skills expertise or the United States we have three geographic pay zones. For this role our current base pay ranges for new hires in each zone are:

Zone A: $168300 - $219725

Zone B: $151200 - $197400

Zone C: $139500 - $182125

This role may also be eligible for benefits bonuses commissions and equity.

Please visit for more information on which locations are included in each of our geographic pay zones. However please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you your family and to help you engage with your local community. Our offerings include health coverage paid volunteer days wellness resources and so much more. Visit to learn more.

About Atlassian

At Atlassian were motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process visit Experience:

Senior IC