Director, Operations
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Job Location:
El Segundo, CA - USA
Monthly Salary:
$ 170000 - 200000
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.
At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
THE ROLE:
The Director Operations leads a large-scale multi-site business unit delivering non-clinical care services with full regional accountability for growth performance and operational execution. This role drives business outcomes through leadership of senior operators ownership of financial performance and deployment of scalable operating models. The Director partners closely with executive leadership to translate strategy into execution strengthen organizational capability and lead complex cross-functional initiatives that support sustained growth.
Primary Responsibilities
- Own regional performance including growth service readiness productivity and overall operating results across multiple markets
- Lead and develop Managers and Senior Managers driving accountability performance management and leadership development
- Partner with Finance and executive leadership on business planning forecasting and performance reviews
- Translate enterprise strategy into regional execution operating models and standardized workflows across markets
- Serve as a senior cross-functional partner to Sales Talent Acquisition Client Services Finance HR and Compliance teams
- Oversee workforce strategy and capacity planning to ensure staffing readiness and service continuity
- Lead large-scale initiatives including market expansion operational transformation and organizational design improvements
This is a hybrid position requiring you to be in the field 3x per week.
WHAT YOU BRING TO THE TABLE:
Qualifications
- 10 years of progressive operations leadership experience including multi-site or regional leadership
- Experience leading leaders within layered organizations and driving performance at scale
- Strong background in business planning financial oversight and performance management
- Experience leading cross-functional initiatives and operating model design
- Experience in healthcare home care disability services or similar service-based environments preferred
- Masters degree in Business Administration Healthcare Administration Operations or related field preferred
- Ability to travel up to 25%
Skills
- Regional business leadership and P&L ownership
- Strategic planning and execution at scale
- Leadership development and organizational design
- Executive communication and stakeholder influence
- Cross-functional collaboration and resource allocation
- Data-driven decision making and performance management
- Change leadership and operational transformation
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
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- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$170000 - $200000 USD
Required Experience:
Director
