Strategic Relationship Manager

The Strategic Relationship Manager (SRM) serves as the primary relationship owner for a defined geographic territory responsible for building strengthening and sustaining trusted relationships across the EMS ecosystem. The SRM manages stakeholder engagement supports onboarding and integration efforts represents the organization in the field and ensures alignment between stakeholders and internal teams to advance the mission of the National Registry.

Purpose:

This position supports and advances the National Registry by fostering strategic trust-based partnerships with key EMS stakeholders; ensuring consistent communication and coordinated engagement; and serving as a conduit for advocacy insight and collaboration between the field and the organization.

Essential Functions:

Serve as the primary relationship manager for all stakeholder types within an assigned geographic territory building and sustaining trust-based partnerships and advocating for stakeholder needs.

Lead state onboarding and integration efforts; maintain accurate stakeholder portfolio information and document all interactions issues and follow-up actions within CRM.

Represent the organization at meetings conferences site visits and events; support presentations and external engagement efforts.

Identify monitor and escalate complex or high-risk issues trends and emerging concerns with appropriate context and recommended actions.

Coordinate with internal teams to ensure consistent resolution of stakeholder needs and alignment with organizational priorities; contribute to stakeholder engagement strategy and planning.

Collaborate with other Strategic Relationship Managers to ensure shared coverage and continuity across territories.

Manage multiple projects and priorities with strong organizational discipline and professionalism.

Bachelors degree in Business Public Administration Healthcare Administration Communications Education or related field or equivalent experience required.

Demonstrated experience in stakeholder relations account management advocacy government relations policy partnership management or related fields required.

Experience in EMS systems healthcare public safety education regulatory environments or state/federal engagement preferred.

Project management experience and strong organizational skills preferred.

Familiarity with CRM systems and structured relationship management practices are preferred.

Ability to manage multiple relationships projects and deadlines simultaneously.

Competencies:

Strong relationship-building and stakeholder advocacy skills.

Ability to influence communicate effectively and build credibility across diverse audiences

Strategic thinking and problem-solving capability

High level of professionalism integrity and discretion

Cross-functional collaboration and coordination

Strong organizational discipline and CRM proficiency

Adaptability and commitment to continuous improvement

Other Requirements:

Travel is required to support stakeholder engagement meetings conferences and events.

Ability to work effectively in both virtual office and in-person environments.

Standard physical requirements consistent with professional office and travel settings.

The National Registry is an equal-opportunity employer. All persons will be considered for employment without discrimination against race color religion sex sexual orientation national origin veteran or disability status.

For more information on the National Registry visit .