Senior Systems Project Engineer – MSP

Link High Technologies Inc. is an established Managed Service Provider (MSP) based in Florham Park NJ supporting businesses throughout Northern New Jersey Eastern Pennsylvania and New York City.

We are seeking an experienced Systems / Project Engineer with strong MSP experience who thrives in a fast-paced environment and takes ownership of technical issues from start to resolution.

This role is ideal for someone who enjoys solving complex infrastructure problems collaborating with teammates and working directly with clients to deliver reliable solutions.

Applicants must have recent MSP experience.

About Link High Technologies

We support a wide range of clients across the tri-state area including manufacturing and distribution companies that operate both modern cloud infrastructure and traditional on-premise environments.

Our engineers work across diverse environments including Microsoft 365 Azure infrastructure Azure Virtual Desktop on-premise servers and networking and security and backup platforms.

We are a professional customer-centric and fast-moving team that values initiative strong documentation and collaboration.

Certification training materials and approved exams are fully covered by the company and there are clear opportunities for advancement within the organization.

What Success Looks Like in This Role

Our strongest engineers demonstrate:

Extreme ownership of issues until full resolution
A methodical troubleshooting approach
Willingness to assist teammates when they are stuck
Strong documentation practices in ITGlue
Understanding of full client environments beyond assigned tickets
Clear communication with both clients and internal teams
A commitment to continuous learning and improvement

Engineers on our team do not wait for work to be assigned. They proactively review the queue collaborate with teammates and help drive problems to resolution.

Responsibilities

Perform Office 365 migrations and administration
Deploy and support Azure servers and Azure Virtual Desktop
Support and expand on-premise server infrastructure
Troubleshoot escalated issues from the remote support team
Configure and maintain corporate firewalls such as SonicWall
Support networking infrastructure including VLANs and connectivity
Maintain accurate documentation within ITGlue
Work with the support team technical account managers and project team
Provide client-facing technical guidance and solutions
Participate in both remote support and onsite project work

Client Locations & Travel

Our clients are located across Northern New Jersey Eastern Pennsylvania and New York City.

Most support is performed remotely. Engineers occasionally travel to client sites for project work or complex issues. NYC travel is only required as needed and typically occurs a few times a year.

Engineers report to our Florham Park office with flexibility when a remote day is needed.

Required Experience

5 years recent MSP / IT consulting experience (required)
Microsoft Windows Server administration
Active Directory / DNS
Office 365 administration troubleshooting and migrations
Azure infrastructure (Virtual Machines and Azure Virtual Desktop)
Networking fundamentals including VLANs and connectivity
Virtualization platforms such as VMware or Hyper-V
Corporate firewall management (SonicWall or similar)
Backup technologies such as Datto or equivalent

Preferred Experience

ConnectWise Manage / Ninja RMM
ITGlue documentation
Microsoft Intune Deployment and Administration
SharePoint Migration/administration

Non-Technical Skills

Client-facing communication and professionalism
Ability to help develop project Statements of Work
Strong written and verbal communication skills
Willingness to follow internal procedures and document work daily in our PSA
Initiative to take ownership of issues and drive them to resolution
Ability to explain technical solutions to non-technical clients

This Role Is Not a Good Fit If

You prefer working only on tickets assigned to you
You are uncomfortable interacting with clients
You avoid documentation or updating ITGlue
You prefer a slower internal IT environment
You are not interested in learning full client environments

Benefits

Medical and Dental 100% paid by employer
PTO policy that increases with tenure
401K with 3% company contribution
Employer-paid life insurance
Employer-paid short-term and long-term disability
Microsoft and approved certification exams fully reimbursed
IRS Mileage Reimbursements

Career Growth Opportunities

As the company grows engineers may move into roles such as Project Architect vCIO or specialized engineering tracks.