Service & Operations Support

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

This position will ensure our customers know their business is appreciated and that their needs and concerns are our utmost priority. This will be measured by retaining a more significant percentage of our customer base which will be accomplished by evaluating our performance in communication documentation thoroughness site surveys timeliness and sense of urgency and value.

Will handle contract renewals contract cancellations customer communication and maintenance contract packet review.
Support and assist account managers to ensure a timely contract renewal.
Support and assist maintenance contract customers located within the operating branch region.
Assist in procuring customer POs writing amendments or attaining new contracts.
Give leads for additional maintenance opportunities to the Preventative Maintenance team to quote.
Organize kick-off meetings for all new PMs.
Have a complete understanding of each customers maintenance contract.
Ensure services are being performed in accordance with the terms and conditions of the maintenance contract as sold and that those services meet the customers expectations.
Be familiar with specific equipment covered under the customers maintenance contract.
Provide amendment to any active contract that provides coverage for uncovered equipment at the site.
Complete the assigned reports and submit them to management.
Document customer responses for feedback and growth to Service Manager and or Operations Manager.
Monitor all PM data to respond to situations before customers call in proactively.
Review all PMs on hold and continually follow up on how we will reactivate.
Work seamlessly between operations and sales to ensure a sense of urgency and other departments as needed.
Other duties as assigned.

High School Diploma or equivalent
3 years of contracts support and or customer service.
Ability to successfully manage customer contracts.
Strong communication skills
Proficient in Excel and Microsoft Office programs.
Must be organized detailed and able to prioritize tasks.
Ability to read and understand technical specifications a plus.

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Please review our Affirmative Action Policy.

Compensation Range: $30 - $34 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.