Bilingual Customer Experience Liaison

Perform Key functions of Customer Experience Liaison position by greeting guests directing calls sorting mail and incoming fax documents. Maintain itinerary for key staff personnel. Provide clerical support to customer service.

Essential Accountabilities

1. Answer and maintain company shared phone lines and record all holiday greetings.
2. Assist Placon personnel and visitors with telephone service and support as required.
3. Send receive and disperse fax documents directed to general fax line.
4. Sort and disperse mail daily.
5. Maintain Placon phone directories.
6. Learn and comply with established quality and safety systems policies work instructions and procedures.
7. Perform all other duties as assigned by manager

Minimum Qualifications

High school diploma and 1-2 years of office related work experience. (Receptionist experience preferred)

Desired Skills

• Switchboard/phone experience
• Interpersonal skills
• Attention to detail and ability to work effectively both independently and with others.
• Manage multiple priorities
• Excellent communication skills
• Microsoft Outlook Word Excel. Ability to learn ERP data entry and retrieval procedures

Position Requirements

Work Environment Conditions:

Inside (office)

Equipment/Tools Used:

Computer fax phone copy machine Oracle MS Office software

Physical Requirements:

Normal Office

Mental Requirements:

Reading Writing Calculating

Interpersonal Skills

Reasoning/Analysis

Works with Minimal Supervision

Other Mental Requirements: Ability to manage multiple projects and priorities

Travel Frequency (in addition to seminars or related training):

None

Placon employment offers are contingent upon the successful completion of a pre-employment drug test basic physical background check educational verification and reference checks (as applicable).

Placon requires that employees have and maintain authorization to work in the country in which the role is general Placon does not sponsor candidates for non-immigrant visas or permanent residency unless based on business need.

Placon is committed to equal opportunity for all applicants without regard to race color religion sex sexual orientation gender gender identity or expression marital status age national origin disability veteran status genetic information or other protected characteristics.

This role requires the ability to handle conflict and differing opinions in a constructive and professional manner that align with The Placon Way.