Technical Support Specialist Grand Rapids
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
$ 52200 - 91400
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Imagine yourself
Doing meaningfulwork thatmakes an everyday impact on the world around you.
Growing yourexpertiseand expanding your skillset with every project.
Owning your ambition and fueling your career growth.
Itspossible with a role at Linx Printing Technologies ().
Linx aVeraltocompany is a leading global provider of coding andmarkingsolutions for date andbatchcoding of products and packaging across manufacturing industries. As part of the Linx team and the broaderVeraltonetworkyoullwork with products that make an everyday impact on the food medicine and essential goods we all rely onwhile building a meaningful long-term career.
At Linx we prioritize innovation diversity and inclusionand weencourage candidates from all backgrounds to apply.
Reporting to the Technical Support Manager the Technical Support Specialist USA (Applications & Integration) plays a critical role in supporting Linxs growing presence in the United States. This position provides advanced technical support across Linx coding and marking technologies with a strong focus on customer applications communications and system integration.
In this role a typical day will look like:
Providing advanced technical support for CIJ IJ TTO and Laser systems.
Diagnosing complex hardware software ink and application issues.
Supporting customer integrations including PLCs I/O RS232 Ethernet and TCP/IP.
Acting as an escalation point for customers and field teams.
Collaborating with Engineering Quality and Global Technical Support.
Creating andmaintainingtechnical documentation and knowledge articles.
Travel & Working Conditions
This is an onsite role with domestic and international travel up to approximately 25%. Travel is typically planned monthly and may include up to one week per month away from home.
The essential requirements of the job include:
Experience in advanced technical support in an industrial or manufacturing environment.
Demonstratedexperience with applications and system integration.
Experience resolving complex technical escalations.
Ability to work independently in a remote environment.
Willingness to travel domestically and internationally.
Must be located within the Greater Grand Rapids MI area.
Preferred Qualifications
Experience with coding and marking equipment (CIJ IJ TTO Laser).
Knowledge of industrial automation environments and plant systems.
Familiarity with remote diagnostic tools and CRM or ticketing systems.
About Linx (a Veralto company)
At Linx part of the Product Quality & Innovation segment ofVeralto(NYSE: VLTO) we grow talent and offer the opportunity to build a meaningful career based on your strengths. Veralto is a global leader in essential technology solutions united by a powerful purpose: Safeguarding the Worlds Most Vital Resources.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $52200 - $91400 USD per job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
IC
