Digital Customer Resolution Advisor

Were on a mission to deliver exceptional service to small businesses across the UK and were looking for a Resolution Excellence Specialist to help us do just that.

If youre passionate about customer care thrive in fast-paced environments and love solving problems this is your chance to make a real impact. Youll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products ensuring every interaction ends with a satisfied customer and a strengthened relationship.

What we want you to do

• Take full ownership of escalated customer complaints from frontline teams and digital channels (email WhatsApp Trustpilot Google).
• Resolve issues efficiently balancing customer satisfaction with commercial outcomes.
• Craft thoughtful responses to online reviews that reflect our commitment to service excellence.
• Promote digital self-service tools and additional products while helping customers manage outstanding balances.
• Support customers in financial difficulty with empathy and practical solutions.
• Keep systems and CRM records accurate and up to date.
• Ensure all activity complies with GDPR regulatory standards and internal quality policies.
• Collaborate with internal teams to improve processes and training materials.
• Provide feedback to drive continuous improvement.
• Champion a positive engaged team culture focused on development and excellence.

What success in the role looks like

• Consistently meet monthly productivity and performance targets.
• Deliver service aligned with Clear Businesss values and quality standards.
• Receive positive feedback from internal teams and external partners.
• Be recognised as a trusted collaborative colleague.

What you need to have already done to be right for this role

• Proven experience in a high-volume B2B customer service role.
• Collections or utilities experience is a plus but not essential.
• Strong understanding of B2B customer care and regulatory requirements.
• Familiarity with CRM and lead management systems.
• Working knowledge of Microsoft Office and data protection compliance.

Skills

• A natural problem-solver with a passion for helping others.
• Self-motivated and able to manage your own workload effectively.
• Confident communicator with a friendly professional approach.
• A true team player who lifts others up.
• Detail-oriented and highly organised.
• Curious driven and always looking to improve.
• Resilient and focused especially in a performance-driven environment.

Our Story

At Clear Business we exist to make life easier for small businesses and more fulfilling for the people who work here. For over 20 years weve been one of the UKs leading providers of essential services offering a unique onestop solution across Phone Broadband Mobile Water Gas Electricity Payment Services and Insurance.

Our journey has been shaped by innovation customer focus and the passion of our colleagues. Along the way weve earned recognition including Investors in People The Northern Contact Centre Awards Learning at Work Week Awards and most recently theOne to Watchaward from Best Companies a fantastic reflection of our culture and commitment to excellence.

In return for your hard work youll get

Your core benefits:

At Clear Business we know great people make a great company. Thats why we offer a benefits package designed to help you thrive personally and professionally.

• Pension contributions and life assurance coverage to support your future and protect what matters most.
• 25 days annual leave increasing to 28 days with service.
• Your birthday off every year because you deserve it.
• Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
• Exclusive discounts at popular high street and online retailers.
• Cycle to work scheme and travel loans for people wanting a greener commute.
• Access to LinkedIn Learning.

Wellbeing & support:

• 24/7 access to a GP mental health support and fitness programmes.
• Free legal and financial advice.
• A strong focus on wellbeing supported by resources to help you feel your best.

The important extras:

• Hybrid working - up to three days a week from home.
• Charity fundraising and volunteering opportunities
• Fantastic on-site facilities including a free gym and free parking.
• A full-time permanent contract (37.5 hours per week).
• No weekendsandevery bank holiday off.

What happens next

If youre ready for a new challenge with great benefits and a supportive awardwinning company wed love to hear from you. ClickApplytoday and take the next step in your career with Clear Business.

Across Clear Business were passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to preemployment checks. Please note: this vacancy may close early if we receive a high volume of suitable applications.

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We are one of the UKs leading providers of essential services to small businesses. We supply a wide range of essential services Fixed Lines Broadband Mobile Water Gas Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019

• Greater Manchester Business Awards 2019

• Lanarkshire Business Excellence Awards 2019