Sheltered Housing Officer

These roles are open to full time part time and job share applications all of which will be assessed equally.

Join our team

We are looking for twosheltered Housing Officers predominantly to work in Sudburyto join our Sheltered Housingteam.

If you share our valuesand you are motivated to make a difference for our residents clients and communities we would love to hear from you.

About the role

Based predominantly at our Playford Court Sheltered Housing Scheme in Sudbury you may be required to provide cover at other schemes when required. The main duties involve visiting and supporting tenants and helping them to live independently.

You will carry out a range of housing related support duties for residents of sheltered housing schemes including:

• welfare calls to residents identifyingand arrangingadditional support if required
• respond in an emergency to residents
• maintain accurate and up-to-date records
• complete support plans
• weekly and monthly Health and Safety inspections/checks
• report any safeguarding issues.

You will ensure thatthe council policies procedures and risk assessments are strictly adhered to.

Reportingto the Sheltered Housing Manager you will have day to day responsibility for the cleaning staff.

About you

We are looking for a dedicated person who is organised able to manage a varied and sometimes challenging workload and can communicatewell showingempathy and compassion.

You will need to have the following:

• a relevant qualification at NVQ 2 or equivalent knowledge gained through experience
• basic First Aid Certificate
• knowledge and ideally experience of working with older people and an understanding of their needs and an awareness of Safeguarding issues
• IT skills with experience of Microsoft Office including Microsoft Excel and Teams
• ability to maintain accurate records
• ability to organise and structure your own working day and work without direct supervision
• an awareness of health and safety matters

• access to a vehicle and a valid UK driving licence.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live work visit and invest in.

We serve around 200000 residents across our two districts and are well known for our collaboration and partnership working across public private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package including:

• Generous leave entitlement (26 days a year rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information visit ourEmployee Benefits page.

Our ways of working

We believe work is what we do not just where we go.

We work in a hybrid way with a mix of office home and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration helping our teams to thrive.

We are committed to equality diversity and inclusion providing opportunity and ambition for all supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about this role please contact Donna Williamsby either callingor emailing:

Please read theJob Description and Person before applying for this job opportunity.

Closing date: 5 pm 28 April 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

How to apply

Please ensure your:

• application form is fully completed including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.