AWS Connect Engineer Python, , Amazon Connect
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Job Summary
Job Title: AWS Connect Engineer
Location: Toronto ON
Work Style: Hybrid 3 days a week (Tues Wed Thurs)
Experience Required: 68 years
Desirable Skills
- Cybersecurity Support Process Techno & Functional Knowledge
Keyword
- Cyber Security Support Executive
Skills
- Digital: Python
- Digital:
- Digital: Amazon Connect
Role Overview
Contact Center Squad Team is seeking candidates with proven experience designing building and deploying Amazon Connect.
Skillset
- Amazon Connect
- Serverless
- Lambda
- Python /
Role Description
Contact Flow Development
- Design and build complex modular Amazon Connect contact flows for voice and chat
- Implement queue routing and IVR logic
Serverless Backend Engineering
- Develop and maintain backend services using AWS Lambda in both and Python
- Handle data lookups and business logic
Conversational AI Integration
- Implement and optimize Amazon Lex (V2) chatbots for natural language interactions within the contact center
System Integration
- Build RESTful APIs and webhooks using API Gateway
- Integrate Amazon Connect with external systems such as Salesforce ServiceNow or internal databases
Real-time Data Processing
- Utilize AWS services such as Kinesis DynamoDB and S3 to manage:
- Real-time streams
- Call recordings
- Historical metrics
- Real-time streams
Infrastructure as Code (IaC)
- Deploy and manage cloud infrastructure using Terraform AWS CDK or CloudFormation within CI/CD pipelines
Required Skills:
Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.
