Fraud Case Analyst Air Miles, Loyalty Program

Astra North Infoteck Inc.

Job Location:

Toronto - Canada

Monthly Salary: K 10 - 10

Experience Required: 5years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Fraud Case Analyst - Air Miles Loyalty Program

Location: Toronto

Hybrid - 2 Days/Week

Be trained on the applications they need to work with and understand the different types of fraud cases we encounter
Pick up cases from a backlog of cases and review the case file.
Retrieve account information from our collector SOR and review profile changes and transactions
Retrieve logs (transactions and redemption information) from SPLUNK and our supporting applications that store Redemption information to determine a resolution
Record details and financial implications of each case in a specific location as well as recording financial losses
Record case resolution in customers account with directions for frontline to action (templated)
Send an email to customer inviting them to call the AIR MILES CARE Centre (templated)

Required Skills:

Finastra Global Payment Plus

Fraud Case Analyst - Air Miles Loyalty ProgramLocation: TorontoHybrid - 2 Days/WeekBe trained on the applications they need to work with and understand the different types of fraud cases we encounterPick up cases from a backlog of cases and review the case file.Retrieve account information from our ...