Fraud Case Analyst Air Miles, Loyalty Program

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profile Job Location:

Toronto - Canada

profile Monthly Salary: K 10 - 10
profile Experience Required: 5years
Posted on: 5 hours ago
Vacancies: 1 Vacancy

Job Summary

Fraud Case Analyst - Air Miles Loyalty Program

Location: Toronto

Hybrid - 2 Days/Week
  • Be trained on the applications they need to work with and understand the different types of fraud cases we encounter
  • Pick up cases from a backlog of cases and review the case file.
  • Retrieve account information from our collector SOR and review profile changes and transactions
  • Retrieve logs (transactions and redemption information) from SPLUNK and our supporting applications that store Redemption information to determine a resolution
  • Record details and financial implications of each case in a specific location as well as recording financial losses
  • Record case resolution in customers account with directions for frontline to action (templated)
  • Send an email to customer inviting them to call the AIR MILES CARE Centre (templated)



Required Skills:

Finastra Global Payment Plus

Fraud Case Analyst - Air Miles Loyalty ProgramLocation: TorontoHybrid - 2 Days/WeekBe trained on the applications they need to work with and understand the different types of fraud cases we encounterPick up cases from a backlog of cases and review the case file.Retrieve account information from our ...
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