ServiceNow ITSM Lead
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:
ServiceNow ITSM Technical Lead
Experience Required:
68 Years
Job Summary:
We are looking for an experienced ServiceNow Technical Lead to design build and deliver scalable ServiceNow solutions across IT and non-IT domains. The ideal candidate will have strong hands-on development expertise leadership capabilities and experience working in Agile environments.
Key Responsibilities:
- Design build test and deploy ServiceNow solutions using ITSM Virtual Agent and the Now Platform
- Develop and configure ServiceNow components including Client Scripts Business Rules UI Actions UI Policies Script Includes REST APIs Notifications Reports Dashboards and Performance Analytics indicators
- Build and manage Service Catalog Workflows Flow Designer and automation solutions
- Lead new implementations enhancements and backlog development activities
- Develop and support integrations between ServiceNow and enterprise systems
- Implement Service Portal solutions using AngularJS
- Support CMDB Cloud Discovery and platform upgrades while minimizing customizations
- Collaborate with business analysts and stakeholders to translate business requirements into technical solutions
- Provide technical guidance and mentorship to developers administrators and testers
- Participate in Agile delivery including sprint planning code reviews testing and UAT defect resolution
- Leverage Now Assist and AI-driven capabilities across ITSM Virtual Agent HRSD and CSM modules
Required Skills & Qualifications:
- 68 years of hands-on experience in ServiceNow development
- Minimum of 2 end-to-end implementations of ServiceNow ITSM and Virtual Agent
- Strong knowledge of ServiceNow platform architecture and development best practices
- Expertise in client-side and server-side scripting (JavaScript Glide) HTML CSS and XML
- Experience with ServiceNow modules such as HRSD CSM SecOps and other non-ITSM modules
- Strong experience in integrations using REST APIs and other integration methods
- Experience working in Agile/Scrum delivery models
Good-to-Have Skills:
- Experience with ITOM ITAM SAM HAM BCM APM and App Engine
- Experience implementing Now Assist (AI capabilities in ServiceNow)
- Strong communication skills with the ability to collaborate across distributed/global teams
Key Competencies:
- Leadership and mentoring abilities
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Ability to work in a fast-paced Agile environment
Keywords:
ServiceNow ITSM Virtual Agent CMDB REST API AngularJS Service Portal Agile HRSD CSM SecOps Now Platform
Required Skills:
Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.
