Salesforce Developer Service, Marketing, Financial Cloud

Primary Skills

• Salesforce CRM Modules
  
• Service Cloud Sales Cloud Marketing Cloud Financial Services Cloud
  
• Vlocity OmniScripts
  
• Apex Visualforce
  
• CSS JavaScript (Salesforce Platform)
  

Experience Summary

• Over 9 years of experience in Salesforce Administration and Development including analysis modeling design coding testing and implementation.
  
• Strong experience in Salesforce CRM modules particularly Service Cloud Sales Cloud Marketing Cloud Financial Services Cloud and Communities with a focus on retail industry clients.
  
• Proven experience working in fast-paced Agile environments participating in Daily Scrums Sprint Planning and Sprint Grooming sessions.
  

Technical Skills & Expertise

• Salesforce development using:
  • Visualforce Pages & Components
    
  • Apex Classes Triggers and Test Classes
    
  • SOQL & SOSL queries
    
  • AJAX Toolkit
    
• Custom solution development:
  • Vlocity OmniScripts
    
  • Apex Visualforce CSS JavaScript
    
• Integration experience:
  • SOAP and REST APIs
    
  • Integration with internal applications and legacy systems
    
• Salesforce DX:
  • Scratch org creation
    
  • Package development
    
  • Conflict resolution
    
  • Pull request approvals
    
  • Deployment across environments (Dev Test Production)
    
• Data processing:
  • Batch Apex for large-scale data handling
    

Functional & Domain Expertise

• Experience building enterprise-level and eCommerce applications (B2B and B2C).
  
• Knowledge of eCommerce modules:
  • Product Information Management
    
  • Content Management
    
  • Order Management
    
  • Promotions
    
• Extensive experience with:
  • Case Management to improve agent productivity and customer satisfaction (NPS)
    
  • Customizing standard Salesforce objects:
    
    Accounts Contacts Opportunities Cases Entitlements Service Contracts
    
  • Reports and Dashboards for KPI tracking
    

Marketing Cloud Experience

• Supported day-to-day Marketing Cloud operations
  
• Managed cross-channel campaigns (Email & SMS)
  
• Built customer journeys using Journey Builder
  
• Measured and analyzed campaign performance against defined goals
  

Configuration & Administration

• Created Page Layouts Search Layouts Custom Links and Related Lists
  
• Extensive Salesforce configuration and customization to meet business requirements
  
• Deployment using IDE and Change Sets
  
• Hands-on experience with Sandbox management
  

Support & Maintenance

• Managed production support and issue resolution
  
• Performed root cause analysis and defect tracking
  
• Documented issues and resolutions in detail
  

Soft Skills

• Strong team player with excellent interpersonal skills
  
• Solid understanding of core business processes
  
• Detail-oriented with strong analytical abilities