Research Operations Manager

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Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker were empowering traders to take control of their financial destiny. How do we do it We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Since 2003 NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.

But were not stopping there. Were constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.

So why work at NinjaTrader Here youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be trueTake it from our employees.

Join us as we redefine whats possible in trading advocate for our customers and continue our journey toward becoming the worlds top retail-focused trading platform in the world.

WhatYoullDo:

As a Research Operations Manager atNinjaTrader you will join a team delivering strategic insights that inform mission-critical decisions across the organization. YourReOpsleadership and your experience implementing systems standards and tools to improve research processes will amplify the efficiency and capacity ofNinjaTradersresearchers. This is an impactful role that will influence the shape ofNinjaTraderfor years to come.

In this role you will:

• Design efficient research workflows and processes by evaluating current research operations from project intake through delivery and building repeatable systems that reduce friction
• Ensure research practices adhere to company standards including regulatory and compliance requirements as well as internal best practices for brand voice and participant experience
• Build and manage a customer research panel including platform onboarding recruitment strategy and governance of contact frequency
• Manage day-to-day researchlogisticsby supporting study setup launch monitoring and troubleshooting while coordinating access to the research panel

Whatyoullneed:

• At least 5 years of experience in research operations panel management or the operational or project management side of market research
• A proventrack recordof building a research operations function from the ground up
• Strong understanding of quantitative and qualitative research project workflows
• Working or conceptual knowledge of quantitative and qualitative research methods especially sampling and study design
• Strong organizational and project management skills
• Experience working with cross-functional teams and driving successful outcomes
• Exceptional communication skills with the ability to collaborate with stakeholders of varying research experience levels
• Self-starter who thrives in a fast-paced dynamic environment and brings clarity to ambiguous situations
• Low ego high emotional intelligence and a collaborative work ethic

Bonus Points For:

• Experience building a customer research panel
• Familiarity with CRM-based participant workflows
• Background in fintech financial services or trading platforms
• Knowledge of theResearchOpslandscape including frameworks like the Eight Pillars of User Research or Nielsen Norman Groups Six Core Components

Compensation:

The salary range for this role will be $105000.00 - $125000.00 addition this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company or team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowanceaccruesat a rate of18 daysper year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago IL. *There may be remote flexibility for exceptional candidates in the following states: California Colorado Florida Georgia Illinois Indiana Minnesota Missouri Montana New Jersey New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Utah Vermont Virginia Washington Washington DC Wisconsin.

Hybrid:

For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and addition to these weekly remote days we offer:

• 20additionalflex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO
• 7 Paid Holidays Annually 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health Vision Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.