Field Service Engineer Nights

• Working from engineering drawings schematics and technical manuals performs hands on field service duties at customer sites i.e. on-site installations of systems upgrades and retrofits; diagnosis preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.
• Working from final process results on customer product can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems as well as provide operational maintenance and proper use training to customers and fellow employees on equipment.
• May recommend to customer fellow employees and factory personnel equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
• In a timely manner submits all necessary documentation i.e. timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies procedures and practices. Adheres strictly to guidelines and instructions issued by management.
• Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic electrical pneumatic mechanical assembly drive mechanism and software systems for all equipment. As required may be instructed to take continuing education courses seminars and in-house/OJT.
• Takes an active role in information training of less-experienced field service engineers.
• Act as key link to customer satisfaction by handling a wide variety of customer service problems i.e. orders or complaints for installation failures investigations in service solicitation of additional service a manner which will enhance service and equipment reputation as well as develop and maintain a high level of customer satisfaction and improved customer relations.
• As appropriate and necessary ensures corporate programs i.e. EH&S ISO JSOX C-TPAT ITAR Compliance etc. are supported and adhered to

Requirements:

• Associate or Bachelors degree in: Electrical Engineering Mechanical Engineering Mechatronics Semiconductor Manufacturing Technology Or equivalent military/industry experience
• Must have experience with PVD ULVAC Entron 300 mm PVD or sputtering tools
• Work closely with customer site technicians and engineering team to maintainsystems.
• Work front end night shift to perform Preventative and Corrective Maintenance to include hard down support.
• Perform weekly monthly semi-annual annual PMs. Interface with site customer engineering and technician teams to provide top level shift support to keep the up time ofplatforms up to highest reliability for customer site.
• Must be qualified to work in a clean room or fab environment and have at least 3 years experience

• Bachelors degree (B.S.) or Associates degree (A.S.) in electronics electrical and/or mechanical engineering and 0-4 years related field service experience and/or training (with emphasis on vacuum products); or other equivalent combination of training and experience or military experience.

Physical Effort/Activities:
May be required to walk up to 5miles per day able to be on feet for 8-10 hrs at a time able tobend twist push/pull crouch kneel in confined spaces work at heights on a ladder and lift up to 50-75 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g. H-1B O-1 etc). Additionally WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer drug free workplace and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment encourages diversity in the workplace and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender background ethnicity culture education and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations we support individual and group sponsorships for local sports and those that are vulnerable in society.