Customer Support Executive

Position Customer Support Executive

Company: Pro X Infotech Pvt. Ltd.

Location: New Delhi

Experience 1 year

Job Summary

Pro X Infotech Pvt. Ltd. is seeking a dedicated and customer-focused Customer Support Executive to join our team. The role involves handling customer queries resolving issues and ensuring a high level of customer satisfaction. The ideal candidate will be responsible for delivering prompt accurate and courteous support while maintaining strong customer relationships.

Key Responsibilities

1. Customer Interaction

• Respond to customer inquiries via phone email and chat in a timely and professional manner
  
• Handle customer complaints with empathy and ensure effective resolution
  

2. Issue Resolution

• Identify investigate and resolve customer issues efficiently
  
• Escalate complex issues to the relevant teams when required
  
• Follow up to ensure complete resolution and customer satisfaction
  

3. Product Knowledge

• Develop a strong understanding of company products and services
  
• Provide accurate information on product features usage and benefits
  

4. Documentation & Reporting

• Maintain detailed records of customer interactions in CRM systems
  
• Prepare reports on customer issues feedback and service trends
  

5. Process Improvement

• Suggest improvements to enhance customer experience
  
• Support the implementation of customer service policies and procedures
  

6. Team Collaboration

• Coordinate with internal teams (Sales Operations Technical Support)
  
• Share knowledge and best practices within the team
  

Requirements

Qualifications

• Education: Bachelors degree in business administration Communications or related field
  
• Experience: Minimum 1 year in a customer support/customer service role
  

Required Skills

• Excellent verbal and written communication skills
  
• Strong problem-solving and analytical abilities
  
• Proficiency in CRM tools and MS Office
  
• Ability to handle pressure and multitask effectively
  

Key Competencies

• Customer-focused approach
  
• Adaptability and flexibility
  
• Strong teamwork and collaboration
  
• Attention to detail
  
• Effective time management
  

Benefits

About Us

Pro X Infotech Pvt. Ltd. (ProX PC) delivers innovative and customized technology solutions to clients across India. We specialise in designing building and supporting advanced IT infrastructure including powerful hardware solutions for Artificial Intelligence applications.

For more information visit: Skills:

Qualifications Education: Bachelors degree in business administration Communications or related field Experience: Minimum 1 year in a customer support/customer service role Required Skills Excellent verbal and written communication skills Strong problem-solving and analytical abilities Proficiency in CRM tools and MS Office Ability to handle pressure and multitask effectively Key Competencies Customer-focused approach Adaptability and flexibility Strong teamwork and collaboration Attention to detail Effective time management