Customer Support Co-Ordinator Hindi
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Co-Ordinator Hindi
Order Management
Order Management
Location: Infopark Kochi
Salary:per month
Qualification: Graduation (Mandatory)
Experience: Fresher / 1 to 3 years (BPO / Customer Support Hindi Process)
Excellent Hindi communication skills (Mandatory)
Good English communication skills (spoken and written)
Shift Details
- Female Candidates: 9:00 AM 7:00 PM
- Male Candidates: 2:00 PM 12:00 AM
- 5 Days 2 Days off
Job Overview
We are looking for a Customer Support Co-Ordinator (Hindi Process) who will act as the primary point of contact for customers. The role involves handling customer interactions resolving queries efficiently and ensuring a high level of customer satisfaction through effective communication and problem-solving.
This is an excellent opportunity for candidates who are fluent in Hindi and English and are looking to start or grow their career in the BPO / Customer Support domain.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner
- Address customer inquiries promptly accurately and efficiently
- Understand customer requirements and guide them in utilizing products/services effectively
- Provide clear and accurate information regarding products services and processes
- Follow up with customers to ensure timely resolution of queries and concerns
- Escalate complex issues to the appropriate team when required
- Maintain proper records of customer interactions and transactions
- Gather customer feedback and share insights with internal teams to improve service quality
- Ensure adherence to company policies quality standards and service levels
Requirements
- Graduation in any discipline (Mandatory)
- Fresher or up to 3 years of experience in BPO / Customer Support (Hindi voice process preferred)
- Experience in handling customer calls will be an added advantage
Required Skills
- Excellent Hindi communication skills (Mandatory)
- Good English communication skills (spoken and written)
- Strong interpersonal and listening skills
- Ability to handle customers professionally and empathetically
- Basic computer knowledge and ability to work on CRM/tools
- Problem-solving attitude with attention to detail
- Ability to work in a fast-paced environment
Benefits
- Competitive salary package
- Opportunity to work in a professional environment at Infopark Kochi
- Career growth and learning opportunities in the customer support/BPO industry
- Supportive team and structured training
Note: Advenxa Recruitment does not charge any fees from candidates for job placements.
Required Skills:
Excellent Communication skills Hindi
Required Education:
Any Degree
