Require a E-commerce Executive in Jaipur

TestHiring

Job Location:

Jaipur - India

Monthly Salary: K 10 - 10

Experience Required: 2-5years

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Handle customer inquiries via email live chat phone and social media platforms in a timely and professional manner.
Manage end-to-end order processing including order placement tracking cancellations and refunds.
Resolve customer complaints and escalate complex issues to relevant departments while ensuring timely follow-up.
Monitor and analyze customer feedback to identify trends and recommend improvements to product and service offerings.
Collaborate with logistics marketing and IT teams to ensure accurate order fulfillment and seamless platform functionality.
Maintain up-to-date knowledge of company products promotions policies and e-commerce platform features.
Assist in the preparation and management of customer service reports KPIs and performance dashboards.
Contribute to the development and implementation of customer service protocols and best practices.
Support the execution of e-commerce campaigns by providing real-time customer insights and feedback.

Requirements

25 years of proven experience in customer service preferably within e-commerce or online retail environments.
Strong proficiency in using e-commerce platforms (e.g. Shopify Magento WooCommerce) and CRM systems.
Excellent written and verbal communication skills in English and Hindi.
Ability to multitask efficiently in a fast-paced high-volume environment.
Proficient in Microsoft Office Suite (Excel Word Outlook) and basic data entry.
Customer-centric mindset with a passion for problem-solving and delivering exceptional service.
Basic understanding of digital marketing order management systems and online payment gateways.
Proactive attitude with strong organizational and time-management skills.
Willingness to work in shifts including weekends as required by business needs.

Benefits

CTC up to 5 LPA Incentives

Required Skills:

High level of drive initiative and self-motivation 1 years experience in customer support Exceptional multi-tasking skills Strong problem-solving skills

Handle customer inquiries via email live chat phone and social media platforms in a timely and professional manner.Manage end-to-end order processing including order placement tracking cancellations and refunds.Resolve customer complaints and escalate complex issues to relevant departments while ens...