EV 2 Wheeler Technician-Gujarat

Job Title: Automobile Technician

Location: PAN India

Job Type: Full-Time

Industry: Automobile / EV / Mobility

Summary

We have an excellent opportunity for male candidates to join as Automobile Technicians with a leading Indian multinational ride-sharing company that also operates in financial services and cloud kitchens. The role involves customer handling diagnosis technical repairs inventory management and workshop operations for electric scooters.

Responsibilities

Customer Handling

• Greet customers politely and professionally
  
• Verify service requests and capture Voice of Customer (VOC) in the system
  
• Communicate repair updates via phone and face-to-face interaction
  

Diagnosis

• Analyse and diagnose scooters to identify repairs required
  
• Update diagnosis report in Workshop Management System (Getafix)
  
• Perform repairs and final inspection as per customer request
  

System Handling

• Track customer complaints in Zendesk and update systems in real time
  
• Operate Workshop Management System (Getafix) with 100% adherence
  
• Update operational status and ETA in CRM and WMS
  
• Check scooter health via Telematics Command Centre
  

Technical Repairs

• Repair and replace scooter parts
  
• Stay updated on technical curriculum and EV updates
  

Process & Operations

• Ensure process adherence at Experience Centre
  
• Handle invoicing and payment collection
  
• Maintain clean and service-ready workshop bays
  

Parts Operations

• Audit and maintain inventory accuracy
  
• Perform GRN and manage inventory at Experience Centre
  
• Manage warranty part reverse logistics
  

Safety & Compliance

• Wear uniform and protective gear during repairs
  
• Follow tool handling and fire safety protocols
  

Requirements

• Male candidates only
  
• Qualification: 12th Pass / ITI / Diploma / Graduation / Post Graduation
  
• Freshers and experienced candidates both eligible
  

Benefits

• Salary:CTC per month
  
• Benefits: PF ESIC Incentives
  

Other pointers regarding this job

• Location: PAN India
  
• Age Criteria: As per company norms
  
• Gender: Male candidates only
  
• Eligibility: Fresher & experienced both eligible
  
• Qualification: 12th / ITI / Diploma / Graduation / Post Graduation
  
• Work Details: Workshop operations diagnosis repairs customer handling
  
• Skills: Workshop Management Brake System Repair Scooter Servicing Motorcycle Repair