Business Analyst — Global Payments Solutions (GPS)
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Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Business Analyst Wholesale / Client Services | Rate: PLN per day (B2B) |
Location: Warsaw Poland (Hybrid) | Contract type: B2B Contract |
Start: ASAP | Language: English (working proficiency required) |
About the Role
We are recruiting on behalf of a leading international financial institution for a Business Analyst to support their Ellipse initiative within the Global Payments Solutions (GPS) Client Services division. Ellipse is part of the banks technology stabilisation and streamlining agenda supporting the move towards global platforms and improved operational resilience with an initial focus on Germany.
The Business Analyst is accountable for analysing current-state processes and data shaping the target onboarding and maintenance model and translating needs into clear requirements and deliverables for implementation. The role enables consistent validated client contact data across platforms (e.g. DQM CME) reducing manual verification effort and improving the banks ability to communicate effectively with clients.
Purpose of the Department
Client Services (Wholesale) exists to deliver consistent high-quality service to wholesale clients while protecting the bank through effective operational execution and risk management. The department helps clients use GPS products efficiently supports timely resolution of enquiries and data changes and partners with internal teams to improve processes reduce manual effort and strengthen operational resilience so clients experience reliable service and clear communication across their lifecycle.
The SVS Client Servicing team receives and responds to client enquiries provides first-level support for electronic banking systems acts as a key interface between clients and internal business units proactively contacts clients when there are requests or updates from the business side and provides dedicated support for key accounts through a Client Service Account Manager model.
Requirements
Principal Accountabilities
Key Activities & Decision Areas | Typical Targets & Measures |
Impact on Business Define current and future state Operating Models for client contact data capture and governance Produce clear testable requirements (user stories / BRDs) for cross-platform data availability and remediation to address Operating Model optimisation Support delivery of the data remediation approach: rules prioritisation validation steps and exception handling Track benefits and outcomes; report progress through agreed governance forums Standardise requirements cross-product / line of business and across regional hubs to align with the overarching wholesale strategic approach and avoid duplication Other supporting activities within the programme as required | Effective prioritisation and scheduling with appropriate contingency Documented and communicated business benefits Stakeholder satisfaction ratings Commercially viable and sustainable solutions backed by analysis Clearly documented and aligned artefacts |
Customers & Stakeholders Use relationship management skills to responsibly influence decisions and build stakeholder advocacy Effectively engage customers colleagues and stakeholders to build a trust-based relationship and deliver an organised effective BA service Ensure process requirements are met and completed in accordance with established procedures Support identification of stakeholder goals and effectively manage their expectations addressing any misalignment Manage expectations and dependencies across teams (e.g. onboarding form changes downstream system impacts) Produce clear communications and artefacts for change adoption (e.g. guidance for BAU contact updates) | Clear and timely updates to all relevant areas Original and innovative solutions to user requirements Volume of changes delivered with evidenced risk controls Frequent stakeholder meetings with constructive feedback Proactive identification of issues |
Leadership & Teamwork Manage resources effectively; where applicable lead individual contributors Attend and actively participate in all meetings Communicate effectively with business areas PCM IT and other team members Provide support and guidance to colleagues Co-operate and work well with others to achieve business aims Enable and support team spirit; encourage open communication and sharing of best practice | Teamwork evidenced through delivery outcomes Positive stakeholder and colleague feedback Demonstration of ethical behaviour Stakeholder engagement maximising contribution and commitment |
Operational Effectiveness & Control Continually reassess operational risks associated with the role taking account of changing economic/market conditions legal and regulatory requirements operating procedures management restructurings and new technology Comply with all Global Standards Compliance Risk and Audit policies; exhibit core values and standards Demonstrate adherence to internal controls and strong risk awareness | All actions take account of operational risk likelihood Areas of concern addressed with line management or appropriate department Adherence to all relevant Group policies and FIMs |
Major Challenges
The primary challenge is keeping abreast of new developments impacting the area. Due to the complexity of the role a balance must be maintained between day-to-day reactive management long-term planning and proactive input to change management activities.
The jobholder performs a role that is unique in nature serving the organisation through activities that are diverse and complex high risk high value and high volume across a multitude of interrelated systems while simultaneously supporting various change initiatives and controlling all associated risks.
Role Context
The role sits within Client Services (Wholesale) aligned to the SVS Client Servicing team and supports delivery under the Ellipse initiative governed centrally by HBEU & HBCE DBS leadership. Day-to-day the Business Analyst works alongside the Client Service Manager for Data Remediation Frontline the Ellipse Central Team and Client Engagement (for client outreach readiness).
The role operates with a high degree of autonomy in analysis workshop facilitation documentation and shaping options and recommendations. The BA can decide how to structure analysis requirements and artefacts and can propose process and governance options. Scope changes policy/control decisions material client impact and cross-platform design choices must be escalated through agreed governance forums and change control.
Delivery methodology (Agile / Waterfall or hybrid) follows the programmes agreed ways of working; the BA is expected to maintain transparent progress reporting and keep decisions and actions clearly documented.
Additional expectations include:
Drive consistency of project execution approach across multiple business areas remaining cognisant of regional nuances and adopting best practice
Ensure regular and meaningful internal and external communications
Continue to build a central team and network of motivated skilled change managers with the purpose and ability to deliver effective change
Relentless focus on delivery of business outcomes
Management of Risk
The BA will ensure fair treatment of clients is at the heart of everything they do. They will continually reassess operational risks associated with the role and inherent in the business taking account of changing economic or market conditions legal and regulatory requirements operating procedures and practices management restructurings and the impact of new technology.
This will be achieved by ensuring all actions account for the likelihood of operational risk occurring and by addressing areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls
The jobholder will demonstrate adherence to internal controls through adherence to all relevant procedures maintaining appropriate records and timely implementation of internal and external audit points including issues raised by external regulators.
The jobholder will comply with Global Standards Compliance Risk Audit and Legal policies and guidelines embracing all relevant financial services laws rules and codes. Where applicable they will ensure adequate resources are in place training is provided a compliance culture is fostered and relations with regulators are optimised.
What Were Looking For
Essential
Proven Business Analysis experience in a financial services or regulated environment
Strong experience in data governance data remediation or client data management programmes
Ability to produce high-quality requirements artefacts: user stories BRDs process maps RAID logs
Experience working across multiple platforms and stakeholder groups simultaneously
Workshop facilitation and requirements elicitation skills
Strong relationship management skills able to influence decisions and build stakeholder advocacy
Comfortable operating with a high degree of autonomy and ambiguity
Ability to balance reactive day-to-day management with long-term planning and proactive change input
Excellent written and verbal communication in English
Desirable
Experience on a technology stabilisation platform migration or CRM / data platform programme
Familiarity with Agile and Waterfall delivery methodologies
Background in wholesale banking transaction banking or Global Payments Solutions (GPS)
Knowledge of client onboarding KYC or contact data governance processes
Experience with cross-platform data environments (e.g. DQM CME or similar)
Experience working in a pan-European or globally distributed programme team
Leadership or line management experience
Required Skills:
Required skills & competencies Skill / area Level Notes Application administration Excellent End-to-end request flow with network integration Network & security Excellent Deep understanding of network layers configs and authentication flows Server administration Excellent Platform-agnostic including vendor-specific systems Automation scripting Excellent PowerShell / Python / Perl / Shell strong logic and scripting Communication skills Excellent Clear concise and effective with senior stakeholders Customer / stakeholder management Excellent Strong interpersonal and engagement skills CI/CD & DevOps Proficient Familiarity with DevOps practices and tooling Cloud technology Proficient Exposure to cloud platforms and services IoT / OT devices Excellent Platform-agnostic troubleshooting and support
Required Education:
Preferred qualificationsBachelors or Masters degree in Computer Science Information Technology or a related certifications in networking security or cloud technologies (CCNA AWS Azure etc.) are a strong experience in BFSI Capital Markets or similarly regulated enterprise environments is highly ability to operate in a global team environment across time zones and technology partner ecosystems.
