About the team

We are looking for a Bilingual Claims Specialist to join our Claims team in Toronto Ontario. This is an exciting opportunity to help grow our Toronto office and be part of a high-energy environment within a rapidly growing company with global ambitions. If youre looking to make a meaningful impact on an important part of the business we invite you to join our team.

What you will do

• Provide exceptional customer service to Turo Hosts and Guests

• Investigate and process auto claims filed by Hosts and Guests

• Assist Turo members in the self-resolution process

• Coordinate claims processing with Turos third-party administrator

• Collect any amounts due from Guests

• Maintain accurate and complete claim documentation

• Contribute to continuous improvement of claims handling processes

• Support Turos goal of being a leader in customer service and cost management

Your profile

• Must reside in Toronto Ontario

• Bilingual fluency in French and English

• 1 year of auto claims handling experience preferred ideally with a major auto insurance carrier or car rental company

• Entry-level candidates with strong customer service experience and demonstrated interest in automotive are encouraged to apply

• BA/BS or equivalent experience

• Exceptional interpersonal and communication skills

• Strong conflict resolution and de-escalation skills

• Ability to work in a fast-paced environment and adapt to change

• Excellent follow-through and attention to detail with minimal supervision

• Strong team player with a positive attitude high energy integrity and strong work ethic

• Commitment to responsiveness and availability

• Proficiency with CRM systems Google Workspace Microsoft Office and claims management systems

Bonus if you have

• Experience balancing solutions across multiple stakeholders in a two-sided marketplace environment including Hosts Guests third parties and internal teams

For this role the target base salary range in Toronto is $58000-$73000 annually. This role is also eligible for equity and the benefits described general our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range individual pay is determined by objective factors assessed during the application and interview process such as job-related skills experience and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays Wednesdays and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

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Turo AI Policy:

Turo may use AI-enabled tools to support our recruiting operations including gathering information from candidates drafting communications helping with interview note-taking and assessment and so on. These tools only supplement our team; all decisions to advance or hire candidates are made by Turo employees. While we welcome candidates to use AI-enabled tools to help prepare for their interviews the use of such tools including any AI chatbots or note-takers is not permitted during live interviews or technical assessments. We want to see how you consider and solve problems in real-time so interviews and assessments are all you (unless we indicate otherwise and ask you specifically to use an AI-enabled tool to answer a question). If during the application process you require the use of an AI-enabled tool as a reasonable accommodation for a disability please let us know at .

Benefits

• Competitive salary equity benefits and perks for all full-time employees

• Employer-paid medical dental and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays volunteer time off and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch office snacks and fun activities

We are committed to building a diverse team. If you are from a background thats underrepresented in tech wed love to meet you.

Aside from an award winning work environment and the opportunity to be part of the worlds largest car sharing marketplace we are also growing the team quickly - join us! Even if you dont meet every qualification we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the worlds largest car sharing marketplace where you can book the perfect car for wherever youre going from a vibrant community of trusted hosts across the US UK Canada Australia and France. Whether youre flying in from afar or looking for a car down the street searching for a rugged truck or something smooth and swanky Turo puts you in the drivers seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at the App Store and Google Play and check out our blog Field Notes.

Read more about the Turo culture according to Turo CEO Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women minorities individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds experiences abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance as applicable.

We welcome candidates with physical mental and/or neurological disabilities. If you require assistance applying for an open position or need accommodation during the recruiting process due to a disability please submit a request to People Operations by emailing