This is a remote position.

About the Opportunity

The HR Pro is recruiting on behalf of a Licensed Mortgage Associate to join a high-performing fully remote mortgage brokerage.

This role supports a strong volume of inbound opportunities and combines client-facing discovery with hands-on underwriting and deal structuring.

You will work within an established system - focusing on understanding client needs structuring deals and moving files forward efficiently as part of a collaborative team.

This role requires a high level of empathy and professionalism as many clients are navigating complex life transitions and require both guidance and clarity throughout the process.

Key Responsibilities

Client Discovery & Conversion

Respond to inbound leads in a timely and professional manner

Conduct structured discovery calls to understand client needs and financial position

Build rapport and establish trust with clients particularly in sensitive or complex situations

Confidently guide clients through next steps including asking for commitment to proceed when appropriate

Underwriting & Deal Structuring

Review income credit and supporting documentation

Assess deal viability and identify potential challenges early

Independently pre-underwrite and structure mortgage solutions aligned with lender guidelines (primarily A and strong Alt-A)

Present clear recommendations and guide clients through available options

Collaborate with internal team members to strengthen and finalize submissions

Prepare files for submission ensuring accuracy completeness and alignment with lender requirements

File Management & Communication

Maintain organized and up-to-date client records in CRM systems

Communicate clearly and consistently with clients throughout the process

Set expectations and provide updates to ensure a smooth and predictable client experience

Deliver both positive and challenging information with professionalism and empathy

Ensure compliance with internal processes lender guidelines and regulatory requirements

How This Role is Structured

This position combines client-facing discovery with hands-on underwriting and deal structuring within a high-volume team-based environment.

You will be working with inbound leads and an established client base within the brokerage guiding clients through the discovery and structuring process while following proven workflows and underwriting approaches.

Requirements

Active Mortgage Broker/Agent license in Canada (or ability to transfer to Alberta)

3 years of experience in a mortgage brokerage or lending environment

Demonstrated experience working directly with clients with a focus on building trust guiding conversations and managing relationships throughout the mortgage process

Strong communication skills with a calm empathetic and professional approach particularly when working with clients in sensitive or high-stress situations

Experience supporting clients through complex life events such as separation or divorce is a strong asset

Proven ability to review assess and structure mortgage files with a focus on A lenders and strong alternative (Alt-A) solutions

Strong understanding of income analysis credit review and mortgage structuring fundamentals

Comfortable guiding client conversations and confidently asking for next steps or commitments using a consultative (non-sales-focused) approach

Hands-on experience using a CRM system (Zoho or similar) to manage client communication notes and workflow

Experience with mortgage submission platforms (e.g. Filogix Velocity Expert Finmo or similar)

Highly organized with strong attention to detail and follow-through

Able to manage multiple files in a fast-paced high-volume environment while maintaining a high standard of client care

Comfortable working within a team-based environment supporting a shared client base rather than building an independent book of business