Cloud Engineer (Amazon Connect)
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Job Summary
Cloud Engineer (Amazon Connect)
We are looking for an experienced professional to design deploy and manage cloud contact center solutions on Amazon Connect. You will own end-to-end configuration integration and administration partnering with business stakeholders to deliver seamless high-performing customer experiences across multiple channels.
What is in it for you:
Salaried: $45-55 per hour.
Incorporated Business Rate: $56-64 per hour.
6-month contract with the potential for permanent employment.
Full-time position: 37.50 hours per week.
Remote on Monday and Friday.
On-site Tuesday to Thursday.
Responsibilities:
Design configure and support Amazon Connect contact center solutions.
Build and enhance IVR workflows and customer interaction flows.
Support the business in requesting analyzing and implementing new contact center features.
Architect and maintain serverless solutions using AWS services particularly AWS Lambda.
Contribute to omnichannel contact center architecture (voice digital channels integrations).
Support and enhance Amazon Connect to Salesforce CRM integrations.
Collaborate with internal stakeholders and business teams to translate requirements into technical solutions.
Assist with data and integration analysis related to contact center platform evolution and migration efforts.
What you will need to succeed:
Bachelors degree in Computer Science IT or a related field.
02 years of experience in an IT cloud or architecture focused role.
Hands on experience with AWS.
Direct experience with Amazon Connect (configuration enhancements IVR or support).
Experience or exposure to IVR systems and AI enabled contact center capabilities.
Understanding of omnichannel contact center architectures.
Familiarity with serverless development concepts including AWS Lambda.
Nice to have
Experience integrating Amazon Connect with Salesforce CRM.
Exposure to customer engagement platforms or contact center transformations.
Early experience working directly with business stakeholders to design technical solutions.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
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