Network Security Engineer

Required Skills:

• Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals
  
• Manage GlobalProtect configurations user onboarding authentication issues and agent connectivity
  
• Implement standard security policy changes URL filtering updates App-ID tuning and rule management
  
• Perform basic troubleshooting of tunnels portals gateways configuration sync and service health
  

• Triage and resolve incidents through ServiceNow aligned with defined SLAs and ITIL processes
  
• Analyze security traffic and tunnel logs via Cortex Data Lake and Panorama Logging Service
  
• Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues
  
• Clearly communicate incident status impact and resolution to stakeholders
  

• Execute security policy changes address objects and rule updates under strict MOP / Change Management controls
  
• Support planned maintenance windows content/antivirus updates and minor platform upgrades
  
• Ensure proper documentation rollback planning validation steps and post-change reporting
  

• Monitor Prisma Access gateway and portal health license consumption bandwidth usage and capacity metrics
  
• Generate operational and security reports using Cortex Data Lake and Splunk
  
• Conduct daily health checks and provide clear shift handover documentation
  

• Maintain and update SOPs runbooks knowledge articles and incident records
  
• Keep accurate configuration records and audit artifacts for compliance and customer reviews
  
• Adhere strictly to internal security governance and ITIL-aligned operational processes
  

• 24 years of experience in network security or infrastructure operations
  NOC / SOC / Infra Ops

• TCP/IP subnetting routing fundamentals DNS DHCP
  
• NAT VPN fundamentals SSL/TLS concepts
  
• Firewall policy logic and rule evaluation order
  

• Palo Alto Panorama basicsdevice groups templates
  
• GlobalProtect user connectivity and troubleshooting workflows
  
• Prisma Access architecturetenant portal gateway concepts
  
• Experience using ServiceNow for incident and change management
  
• Basic experience with Cortex Data Lake queries and Splunk searches
  

• Ability to logically isolate issues across network authentication policy and client layers
  
• Fact-based log analysis rather than assumption-driven troubleshooting
  
• Ability to escalate with clear reproduction conditions and findings
  

• Basic Linux knowledge (log concepts basic command familiarity)
  
• Basic Windows knowledge related to certificates proxies and endpoint connectivity
  

• Clear and polite Japanese business communication (email chat meetings)
  
• Ability to explain incidents changes and limitations in a structured manner
  Conclusion Impact Action Next Steps
• Strong sense of operational responsibility and risk awareness
  
• Calm professional behavior during incidents and service disruptions
  
• Ability to maintain accurate records and explain past actions when required
  

• Japanese: Native-level proficiency
  Customer communication documentation meetings
• English: Business-level proficiency
  Global team collaboration vendor communication documentation

• Palo Alto Networks: PCCSA PCNSA
  
• Security / Governance: CISSP CISM CISA
  
• ITIL Foundation
  

• Knowledge of authentication protocols (SAML LDAP RADIUS)
  
• Cloud fundamentals (Azure / AWS basics)
  
• Basic scripting (Python / PowerShell) for operational efficiency
  
• Exposure to traffic analysis tools packet captures or firewall audit