Key Responsibilities:
1. Prisma Access Operations
Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals Manage GlobalProtect configurations user onboarding authentication issues and agent connectivity Implement standard security policy changes URL filtering updates App-ID tuning and rule management Perform basic troubleshooting of tunnels portals gateways configuration sync and service health
2. Incident ManagementL1 / L2
Triage and resolve incidents through ServiceNow aligned with defined SLAs and ITIL processes Analyze security traffic and tunnel logs via Cortex Data Lake and Panorama Logging Service Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues Clearly communicate incident status impact and resolution to stakeholders
3. Change & Maintenance Activities
Execute security policy changes address objects and rule updates under strict MOP / Change Management controls Support planned maintenance windows content/antivirus updates and minor platform upgrades Ensure proper documentation rollback planning validation steps and post-change reporting
4. Platform Monitoring & Reporting
Monitor Prisma Access gateway and portal health license consumption bandwidth usage and capacity metrics Generate operational and security reports using Cortex Data Lake and Splunk Conduct daily health checks and provide clear shift handover documentation
5. Documentation & Compliance
Maintain and update SOPs runbooks knowledge articles and incident records Keep accurate configuration records and audit artifacts for compliance and customer reviews Adhere strictly to internal security governance and ITIL-aligned operational processes
Required Skills & Experience:
Professional Experience
24 years of experience in network security or infrastructure operations NOC / SOC / Infra Ops
Core Technical Knowledge
TCP/IP subnetting routing fundamentals DNS DHCP NAT VPN fundamentals SSL/TLS concepts Firewall policy logic and rule evaluation order
Palo Alto / Security Platform Exposure
Palo Alto Panorama basicsdevice groups templates GlobalProtect user connectivity and troubleshooting workflows Prisma Access architecturetenant portal gateway concepts Experience using ServiceNow for incident and change management Basic experience with Cortex Data Lake queries and Splunk searches
Operational & Troubleshooting Skills
Ability to logically isolate issues across network authentication policy and client layers Fact-based log analysis rather than assumption-driven troubleshooting Ability to escalate with clear reproduction conditions and findings
OS / Platform Fundamentals
Basic Linux knowledge (log concepts basic command familiarity) Basic Windows knowledge related to certificates proxies and endpoint connectivity
Customer-Facing & Professional Skills:
Clear and polite Japanese business communication (email chat meetings) Ability to explain incidents changes and limitations in a structured manner Conclusion Impact Action Next Steps Strong sense of operational responsibility and risk awareness Calm professional behavior during incidents and service disruptions Ability to maintain accurate records and explain past actions when required
Education:
- Bachelors degree required.
Language Requirements:
Japanese: Native-level proficiency Customer communication documentation meetings English: Business-level proficiency Global team collaboration vendor communication documentation
Certifications & Nice-to-Have Skills:
CertificationsPreferred
Palo Alto Networks: PCCSA PCNSA Security / Governance: CISSP CISM CISA ITIL Foundation Certifications are not mandatory; equivalent hands-on experience and security mindset are acceptable.
Additional SkillsNice to Have:
Knowledge of authentication protocols (SAML LDAP RADIUS) Cloud fundamentals (Azure / AWS basics) Basic scripting (Python / PowerShell) for operational efficiency Exposure to traffic analysis tools packet captures or firewall auditRequired Skills:
Key Responsibilities:
1. Prisma Access Operations
Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals Manage GlobalProtect configurations user onboarding authentication issues and agent connectivity Implement standard security policy changes URL filtering updates App-ID tuning and rule management Perform basic troubleshooting of tunnels portals gateways configuration sync and service health
2. Incident ManagementL1 / L2
Triage and resolve incidents through ServiceNow aligned with defined SLAs and ITIL processes Analyze security traffic and tunnel logs via Cortex Data Lake and Panorama Logging Service Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues Clearly communicate incident status impact and resolution to stakeholders
3. Change & Maintenance Activities
Execute security policy changes address objects and rule updates under strict MOP / Change Management controls Support planned maintenance windows content/antivirus updates and minor platform upgrades Ensure proper documentation rollback planning validation steps and post-change reporting
4. Platform Monitoring & Reporting
Monitor Prisma Access gateway and portal health license consumption bandwidth usage and capacity metrics Generate operational and security reports using Cortex Data Lake and Splunk Conduct daily health checks and provide clear shift handover documentation
5. Documentation & Compliance
Maintain and update SOPs runbooks knowledge articles and incident records Keep accurate configuration records and audit artifacts for compliance and customer reviews Adhere strictly to internal security governance and ITIL-aligned operational processes
Required Skills & Experience:
Professional Experience
24 years of experience in network security or infrastructure operations NOC / SOC / Infra Ops
Core Technical Knowledge
TCP/IP subnetting routing fundamentals DNS DHCP NAT VPN fundamentals SSL/TLS concepts Firewall policy logic and rule evaluation order
Palo Alto / Security Platform Exposure
Palo Alto Panorama basicsdevice groups templates GlobalProtect user connectivity and troubleshooting workflows Prisma Access architecturetenant portal gateway concepts Experience using ServiceNow for incident and change management Basic experience with Cortex Data Lake queries and Splunk searches
Operational & Troubleshooting Skills
Ability to logically isolate issues across network authentication policy and client layers Fact-based log analysis rather than assumption-driven troubleshooting Ability to escalate with clear reproduction conditions and findings
OS / Platform Fundamentals
Basic Linux knowledge (log concepts basic command familiarity) Basic Windows knowledge related to certificates proxies and endpoint connectivity
Customer-Facing & Professional Skills:
Clear and polite Japanese business communication (email chat meetings) Ability to explain incidents changes and limitations in a structured manner Conclusion Impact Action Next Steps Strong sense of operational responsibility and risk awareness Calm professional behavior during incidents and service disruptions Ability to maintain accurate records and explain past actions when required
Education:
- Bachelors degree required.
Language Requirements:
Japanese: Native-level proficiency Customer communication documentation meetings English: Business-level proficiency Global team collaboration vendor communication documentation
Certifications & Nice-to-Have Skills:
CertificationsPreferred
Palo Alto Networks: PCCSA PCNSA Security / Governance: CISSP CISM CISA ITIL Foundation Certifications are not mandatory; equivalent hands-on experience and security mindset are acceptable.
Additional SkillsNice to Have:
Knowledge of authentication protocols (SAML LDAP RADIUS) Cloud fundamentals (Azure / AWS basics) Basic scripting (Python / PowerShell) for operational efficiency Exposure to traffic analysis tools packet captures or firewall audit Required Education:
JLPT N1
Key Responsibilities:1. Prisma Access OperationsMonitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portalsManage GlobalProtect configurations user onboarding authentication issues and agent connectivityImplement standard security policy changes URL filteri...
Key Responsibilities:
1. Prisma Access Operations
Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals Manage GlobalProtect configurations user onboarding authentication issues and agent connectivity Implement standard security policy changes URL filtering updates App-ID tuning and rule management Perform basic troubleshooting of tunnels portals gateways configuration sync and service health
2. Incident ManagementL1 / L2
Triage and resolve incidents through ServiceNow aligned with defined SLAs and ITIL processes Analyze security traffic and tunnel logs via Cortex Data Lake and Panorama Logging Service Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues Clearly communicate incident status impact and resolution to stakeholders
3. Change & Maintenance Activities
Execute security policy changes address objects and rule updates under strict MOP / Change Management controls Support planned maintenance windows content/antivirus updates and minor platform upgrades Ensure proper documentation rollback planning validation steps and post-change reporting
4. Platform Monitoring & Reporting
Monitor Prisma Access gateway and portal health license consumption bandwidth usage and capacity metrics Generate operational and security reports using Cortex Data Lake and Splunk Conduct daily health checks and provide clear shift handover documentation
5. Documentation & Compliance
Maintain and update SOPs runbooks knowledge articles and incident records Keep accurate configuration records and audit artifacts for compliance and customer reviews Adhere strictly to internal security governance and ITIL-aligned operational processes
Required Skills & Experience:
Professional Experience
24 years of experience in network security or infrastructure operations NOC / SOC / Infra Ops
Core Technical Knowledge
TCP/IP subnetting routing fundamentals DNS DHCP NAT VPN fundamentals SSL/TLS concepts Firewall policy logic and rule evaluation order
Palo Alto / Security Platform Exposure
Palo Alto Panorama basicsdevice groups templates GlobalProtect user connectivity and troubleshooting workflows Prisma Access architecturetenant portal gateway concepts Experience using ServiceNow for incident and change management Basic experience with Cortex Data Lake queries and Splunk searches
Operational & Troubleshooting Skills
Ability to logically isolate issues across network authentication policy and client layers Fact-based log analysis rather than assumption-driven troubleshooting Ability to escalate with clear reproduction conditions and findings
OS / Platform Fundamentals
Basic Linux knowledge (log concepts basic command familiarity) Basic Windows knowledge related to certificates proxies and endpoint connectivity
Customer-Facing & Professional Skills:
Clear and polite Japanese business communication (email chat meetings) Ability to explain incidents changes and limitations in a structured manner Conclusion Impact Action Next Steps Strong sense of operational responsibility and risk awareness Calm professional behavior during incidents and service disruptions Ability to maintain accurate records and explain past actions when required
Education:
- Bachelors degree required.
Language Requirements:
Japanese: Native-level proficiency Customer communication documentation meetings English: Business-level proficiency Global team collaboration vendor communication documentation
Certifications & Nice-to-Have Skills:
CertificationsPreferred
Palo Alto Networks: PCCSA PCNSA Security / Governance: CISSP CISM CISA ITIL Foundation Certifications are not mandatory; equivalent hands-on experience and security mindset are acceptable.
Additional SkillsNice to Have:
Knowledge of authentication protocols (SAML LDAP RADIUS) Cloud fundamentals (Azure / AWS basics) Basic scripting (Python / PowerShell) for operational efficiency Exposure to traffic analysis tools packet captures or firewall auditRequired Skills:
Key Responsibilities:
1. Prisma Access Operations
Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals Manage GlobalProtect configurations user onboarding authentication issues and agent connectivity Implement standard security policy changes URL filtering updates App-ID tuning and rule management Perform basic troubleshooting of tunnels portals gateways configuration sync and service health
2. Incident ManagementL1 / L2
Triage and resolve incidents through ServiceNow aligned with defined SLAs and ITIL processes Analyze security traffic and tunnel logs via Cortex Data Lake and Panorama Logging Service Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues Clearly communicate incident status impact and resolution to stakeholders
3. Change & Maintenance Activities
Execute security policy changes address objects and rule updates under strict MOP / Change Management controls Support planned maintenance windows content/antivirus updates and minor platform upgrades Ensure proper documentation rollback planning validation steps and post-change reporting
4. Platform Monitoring & Reporting
Monitor Prisma Access gateway and portal health license consumption bandwidth usage and capacity metrics Generate operational and security reports using Cortex Data Lake and Splunk Conduct daily health checks and provide clear shift handover documentation
5. Documentation & Compliance
Maintain and update SOPs runbooks knowledge articles and incident records Keep accurate configuration records and audit artifacts for compliance and customer reviews Adhere strictly to internal security governance and ITIL-aligned operational processes
Required Skills & Experience:
Professional Experience
24 years of experience in network security or infrastructure operations NOC / SOC / Infra Ops
Core Technical Knowledge
TCP/IP subnetting routing fundamentals DNS DHCP NAT VPN fundamentals SSL/TLS concepts Firewall policy logic and rule evaluation order
Palo Alto / Security Platform Exposure
Palo Alto Panorama basicsdevice groups templates GlobalProtect user connectivity and troubleshooting workflows Prisma Access architecturetenant portal gateway concepts Experience using ServiceNow for incident and change management Basic experience with Cortex Data Lake queries and Splunk searches
Operational & Troubleshooting Skills
Ability to logically isolate issues across network authentication policy and client layers Fact-based log analysis rather than assumption-driven troubleshooting Ability to escalate with clear reproduction conditions and findings
OS / Platform Fundamentals
Basic Linux knowledge (log concepts basic command familiarity) Basic Windows knowledge related to certificates proxies and endpoint connectivity
Customer-Facing & Professional Skills:
Clear and polite Japanese business communication (email chat meetings) Ability to explain incidents changes and limitations in a structured manner Conclusion Impact Action Next Steps Strong sense of operational responsibility and risk awareness Calm professional behavior during incidents and service disruptions Ability to maintain accurate records and explain past actions when required
Education:
- Bachelors degree required.
Language Requirements:
Japanese: Native-level proficiency Customer communication documentation meetings English: Business-level proficiency Global team collaboration vendor communication documentation
Certifications & Nice-to-Have Skills:
CertificationsPreferred
Palo Alto Networks: PCCSA PCNSA Security / Governance: CISSP CISM CISA ITIL Foundation Certifications are not mandatory; equivalent hands-on experience and security mindset are acceptable.
Additional SkillsNice to Have:
Knowledge of authentication protocols (SAML LDAP RADIUS) Cloud fundamentals (Azure / AWS basics) Basic scripting (Python / PowerShell) for operational efficiency Exposure to traffic analysis tools packet captures or firewall audit Required Education:
JLPT N1
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