Product Operations Associate, Tier 1
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Job Location:
Irvine, CA - USA
Monthly Salary:
$ 68000 - 90000
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT THE TEAM
The Product Operations team is responsible for maintaining the health of our deployed assets across different products and business lines. Our core functions span everything from issue intake and triage to resolution and optimization. We do this by providing a suite of capabilities including managing customer relationships fleet observability and monitoring and data analytics. We work within a broader sustainment ecosystem that includes many functional teams across a business line including Program Management Engineering Mission Operations and Deployments. This team is a crucial component of ensuring customer and mission success and plays a critical role in shaping how Anduril continues to execute its mission of providing cutting-edge capabilities to the United States and its allies.
ABOUT THE JOB
We are looking for a Product Operations Associate Tier 1 to join our Help Desk operations and support our rapidly growing team in Irvine this entry-level on-site position you will assist in supporting our customers and their fielded assets by helping to triage and resolve issues across software and hardware products. You will work closely with more experienced team members follow established processes and escalate complex issues as needed. This role is a great opportunity to develop your technical skills gain hands-on experience and contribute to a mission-critical operation.
You should have a strong interest in technology a willingness to learn and the ability to respond quickly and effectively to customer needs. If you are passionate about groundbreaking technology and want to be part of a team supporting national security efforts Anduril is interested in speaking with you.
WHAT YOULL DO
- Assist in the intake triage and resolution of Andurils customer issues related to hardware and software products
- Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
- Follow established runbooks and processes to troubleshoot and escalate issues appropriately
- Communicate clearly and professionally with customers and internal teams
- Document and update knowledge base articles and standard operating procedures (SOPs) under guidance
- Collaborate with team members to maintain operational readiness and support 24x7 shift coverage
- Identify recurring issues and suggest opportunities for process improvements
- Participate in training sessions and continuously develop your technical knowledge
REQUIRED QUALIFICATIONS
- Bachelors degree or equivalent experience in a related field or relevant technical certifications
- 1-2 years of experience in a 24x7 technical-oriented support help desk or customer service environment preferred
- A fundamental understanding of hardware software and networking concepts
- Open to working within a 24x7x365 operation and support non-standard overnight or weekend shifts
- Must be able to work on-site at our Irvine CA location
- Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus
PREFERRED QUALIFICATIONS
- Familiarity with ticketing systems such as Salesforce Service Desk Jira or ServiceNow
- Exposure to military or government hardware and software systems is a plus
- Strong verbal and written communication skills
- Ability to work effectively as part of a team and execute established procedures
- Detail-oriented with a customer-focused mindset
- Willingness to learn and adapt in a fast-paced environmentInterest in embedded systems sensors robotics or national security technology
US Hourly Range
$68000 - $90000 USD
The salary range for this role is an estimate based on a wide range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Andurils total compensation package. Additionally Anduril offers top-tier benefits for full-time employees including:
Healthcare Benefits
- US Roles:Comprehensive medical dental and vision plans at little to no cost to you.
- UK & AUS Roles:We cover full cost of medical insurance premiums for you and your dependents.
- IE Roles: We offer an annual contribution toward your private health insurance for you and your dependents.
Additional Benefits
- Income Protection: Anduril covers life and disability insurance for all employees.
- Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members bond with a new baby or address your own medical needs.
- Family Planning & Parenting Support: Coverage for fertility treatments (e.g. IVF preservation) adoption and gestational carriers along with resources to support you and your partner from planning to parenting.
- Mental Health Resources:Access free mental health resources 24/7 including therapy and life coaching. Additional work-life services such as legal and financial support are also available.
- Professional Development:Annual reimbursement for professional development
- Commuter Benefits:Company-funded commuter benefits based on your region.
- Relocation Assistance:Available depending on role eligibility.
Retirement Savings Plan
- US Roles:Traditional 401(k) Roth and after-tax (mega backdoor Roth) options.
- UK & IE Roles:Pension plan with employer match.
- AUS Roles:Superannuation plan.
The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.
Protecting Yourself from Recruitment Scams
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. Weve observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.
To ensure your safety and help you navigate your job search with confidence please keep the following critical points in mind:
No Financial Requests:Anduril will never solicit payment or demand personal financial details (such as banking information credit card numbers or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
- Please always verify communications:
- Direct from Anduril: If you receive an email from one of our recruiters it will only come from an
@address. - Via Agency Partner: If contacted by a recruiting agency for an Anduril role their email will clearly identify their agency. If you suspect any suspicious activity please verify the agencys authenticity by reaching out to .
- Direct from Anduril: If you receive an email from one of our recruiters it will only come from an
Exercise Caution with Unsolicited Outreach:If you receive any communication that appears suspicious contains grammatical errors or makes unusual requests do not engage. Always confirm the senders email domain is @ before providing any personal information or clicking on links.
What to Do If You Suspect Fraud:Should you encounter any questionable or fraudulent outreach claiming to be from Anduril please report it immediately to. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.
Data Privacy
To view Andurils candidate data privacy policy please visit submitting your application you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk integrity and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists adverse media public-record information and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology intellectual property and organizational security.
Required Experience:
IC
