Systems Engineer SSF Onsite

• Serve as final escalation point for Tier 1 and Tier 2 incidents across multi-site enterprise environments
  
• Lead advanced troubleshooting for enterprise Windows Server environments (2016/2019/2022)
  
• Administer and optimize enterprise Active Directory (multi-domain/forest) Azure AD (Entra ID) and Group Policy architecture
  
• Manage enterprise-level Microsoft 365 tenant (Exchange Online SharePoint Online Teams Intune)
  
• Support hybrid cloud infrastructure (on-prem Azure/AWS)
  
• Resolve the most complex incidents and service requests escalated from Tier 1 and Tier 2 ensuring timely and high-quality resolution.
  
• Perform root cause analysis on recurring issues recommend and implement long-term corrective actions.
  
• Support and troubleshoot enterprise systems
  
• Act as an escalation point and subject matter expert for endpoint application and network-related issues.
  
• Collaborate with internal IT teams and third-party vendors to resolve advanced technical problems and coordinate changes.
  
• Document solutions create knowledge base articles and share best practices with the Service Desk team.
  

Requirements

• 7 years of progressive IT support experience including prior Tier 2 responsibilities.
  
• Strong knowledge of Windows 10/11 macOS Office 365 Intune/MDM networking fundamentals (TCP/IP DNS DHCP VPN) and basic server concepts.
  
• Advanced knowledge of:
  
• Active Directory (multi-domain/forest)
  
• Azure AD (Entra ID)
  
• Microsoft 365 enterprise tenant management
  
• Windows Server administration
  
• Enterprise networking fundamentals
  
• Experience in hybrid cloud environments (Azure and/or AWS)
  
• Strong scripting experience (PowerShell)
  
• Experience with enterprise ITSM platforms (ServiceNow preferred)
  
• Experience supporting enterprise ticketing systems and working in an ITIL-oriented environment.
  
• Excellent analytical troubleshooting and problem-solving skills.
  
• Strong customer service and communication skills both verbal and written.
  

• Bachelors degree in computer science information systems or related field; or equivalent combination of education and experience.
  
• Relevant certifications preferred (e.g. CompTIA Server Network Microsoft ITIL Foundation).
  

• Microsoft Certified: Azure Administrator (AZ-104)
  
• Microsoft 365 Enterprise Administrator (MS-102)
  
• CompTIA Security or higher
  
• ITIL Foundation or higher
  

Benefits

Benefits