Director of Enrollment Services

Major Responsibilities
Strategic Enrollment Leadership
Develop and implement comprehensive enrollment operations strategies aligned with institutional growth access and retention goals.
Provides strategic leadership and operational oversight for the onboarding enrollment and transition of dual credit and early college students.
Develop and implement a comprehensive matriculation strategy for dual credit and early college students.
Establish measurable enrollment targets and performance benchmarks.
Use enrollment data trends and forecasting models to inform decision-making and resource allocation.
Identify systemic enrollment barriers and implement scalable process improvements.
Manage and respond to student escalations by assessing concerns coordinating with relevant departments and implementing timely solutions to resolve issues while maintaining a positive student-centered experience.

Enrollment Operations & Case Management Oversight
Oversee structured outreach workflows for newly admitted students to ensure timely completion of enrollment milestones.
Ensure service standards for caseload management documentation and CRM usage are consistently followed.
Monitor enrollment pipeline progression from admission through census.
Lead continuous improvement initiatives to increase operational efficiency and student yield.
Collaborate with institutional partners to strengthen and manage dual credit early college and K14 enrollment operations.

Assessment & Academic Readiness Operations
Ensure assessment processes align with institutional policy and state requirements.

Oversee application of assessment waivers placement procedures and documentation standards.
Partner with Academic Affairs to ensure placement results are seamlessly integrated with advising strategies and student support services.
Financial Aid & Business Office Collaboration
Provide leadership-level coordination with Financial Aid and Business

Office teams to minimize enrollment barriers.
Monitor trends in FAFSA completion verification delays account holds and payment plan participation.
Establish clear referral escalation and communication protocols between departments.

Office Operations Events & Outreach
Oversee front desk operations customer service standards and daily service flow.
Direct staffing and logistics for enrollment events orientations and campus-wide initiatives.
Support dual credit early college and K14 enrollment operations in coordination with institutional partners.
Compliance Equity & Institutional Engagement
Ensure all enrollment operations comply with FERPA accreditation standards and state/federal regulations.
Participate in executive planning commencement and major institutional events.
Perform additional duties assigned in support of institutional effectiveness.

Supervision Received: Vice Chancellor of Student Affairs
Supervision Given: Assistant Directors Recruiters Enrollment Specialists Front Desk Staff and other assigned personnel
Compensation: $59500-$62500

Education and Experience
Required
Bachelors degree required and Masters degree preferred in higher education administration business administration or related field.
Minimum of 35 years of progressive leadership experience in enrollment management admissions registrar services or student services.
Demonstrated experience managing operational workflows and cross-functional teams.
Strong administrative analytical and technology skills (CRM systems).
Ability to exercise independent judgment related to institutional policies and regulatory requirements.
Experience leading enrollment growth or retention initiatives.

Ivy Tech is committed to supporting the well-being growth and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions legal consultations financial planning consultations and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution fully vested after two years

• Basic life insurance equal to annual salary paid by the College with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees spouses and dependent children

• Tuition assistance for undergraduate graduate and doctoral programs

• Paid professional development opportunities

WorkLife Balance

• Generous paid time off including vacation sick leave holidays and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships transportation and various retail services

Ivy Tech is proud to offer benefits that support your health your family and your futurebecause when our employees thrive our students and communities thrive too. For more information on Ivy Tech Benefits visit Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.