Quality Management Director – SUD Services

At Easterseals PORT Health (ESPH) our mission is rooted in empowering individuals and strengthening communities. We are seeking a Quality Management Director with experience supporting adults with substance use challenges recovery-oriented services and SUD related treatment models.

This isnt just a job you will help strengthen systems of care protect individual rights and ensure high quality compliant services for adults on their recovery journey.

Your Role in Our Mission

As the Quality Management Director SUD Services you will lead quality improvement compliance and accreditation efforts for substance use and recoveryâfocused service lines. You will collaborate closely with program leaders to promote evidenceâbased practices regulatory adherence and personâcentered outcomes.

This role provides statewide onâsite and remote support and reports to the Chief Compliance Officer.

Why Join Us

At ESPH we believe in helping team members embrace their potential build resilience and this role youll partner with passionate staff delivering lifeâchanging services and help ensure programs operate with excellence accountability and compassion.

This is a hybrid position with remote work from home and statewide travel to support programs across North Carolina. We also offer a comprehensive benefits package for benefitsâeligible positions.

Compensation & Benefits

• Competitive salary: $ annually for this full-time exempt position
• Paid time off and paid holidays
• Full benefits package including Medical Dental and Vision benefits
• Life and Disability Insurance (company paid)
• 403(b) Retirement Plan
• Employee Assistance Program and legal services support

What Were Looking For

• Bachelors Degree in a human servicesrelated field from an accredited institution (required)
• Minimum of 4 years of experience working in substance use disorder treatment recovery services or related adult service lines
• Strong knowledge of SUD regulations CARF documentation standards and evidenceâbased practices
• Experience with quality improvement audits and accreditation activities
• Excellent communication analytical and organizational skills
• Valid drivers license auto insurance and ability to travel statewide

What Youll Do

Quality Improvement

• Manage Quality Improvement Projects and MIPS (Merit-based Incentive Payment System) development tracking and performance.
• Collaborate with programs for continuous quality improvement on these measures.
• Develop measurement criteria for quality improvement initiatives and ensure criteria are used consistently to provide valid and reliable results.
• Participate in deployment of patient satisfaction surveys and reporting of results.

Consultation Training & Program Support

• Provide regular on-site consultation statewide to programs; provides training guidance and support on assurances compliance and improvement efforts.
• Provide technical and clinical expertise regarding regulatory questions.
• Convene and lead ad hoc committees as needed to ensure service line initiatives are implemented consistently and effectively.

Accreditation Compliance & Audit Oversight

• Participate and lead accreditation activities to ensure continuous accreditation for agency.
• Assist with the development of new and revised policies and procedures in compliance with state and federal regulations.
• Oversee and coordinate audit and recoupment activities.
• Participate in and help facilitate quarterly Quality Management Committee meetings.

Risk Management Human Rights & Safety

• Facilitate and participate in quarterly Human Rights Committee meetings.
• Facilitate and participate in Internal Risk Assessments to ensure compliance prior during and following critical incidents.
• Investigate complaints and grievances and reports findings to other departments and oversight agencies as appropriate.
• Reports to Chief Compliance Officer updates on service line issues that impact the agency.

Ready to Apply

Join a team where workisnt just something you do its a purpose. Bring your expertise to a mission that matters.Apply now at or send your resume to .

**Voted Raleighs Best Nonprofit Organization and Raleighs Best Mental Health Services two years in a row! **

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner providing exceptional services in disability mental health and substance use to help our neighbors live their best lives. Purpose dedication and empathy drive our in-person and telehealth service delivery. Our 2600-member team provides more than 10.2 million hours of meaningful support to 40200 kids adults and families in 11000 home facility and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture Different Voices Embracing Potential Authentic Self and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Required Experience:

Director