Valet Parking Hospitality Manager

Stratton Amenities

Job Location:

Dallas Center, TX - USA

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Hospitality Manager (Guest Experience & Standards)

United Valet Service

United Valet Service is seeking a Hospitality Manager to oversee and enforce service standards across multiple locations. This is a field-based leadership role focused on training consistency and accountability in the guest experience.

This role is not responsible for valet operations. It is responsible for how the service is delivered how team members present themselves and how consistently standards are executed across every property.

Core Objective

Ensure consistent execution of hospitality standards across all locations through training real-time correction and accountability.

Key Responsibilities

Conduct regular site visits to audit service standards and team performance

Enforce guest greeting protocols arrival and departure experience door service and overall professionalism

Identify and correct service gaps in real time

Train and coach team members on hospitality standards and expectations

Ensure strict compliance with uniform grooming and presentation standards

Eliminate unprofessional behavior including phone usage poor posture and disengagement

Hold team members accountable and escalate non-compliance when necessary

Partner with Operations Managers to align on expectations and performance

Document site audits track trends and report findings to leadership

Requirements

35 years of experience in hospitality guest services or training-focused roles

Strong understanding of service standards presentation and guest experience

Proven ability to train coach and correct frontline staff

Strong presence with the ability to hold teams accountable

High attention to detail and consistency

Ability to travel between multiple properties

Valet experience is not required. The focus of this role is service quality team behavior and execution of standards.

Compensation and Schedule

Full-time

Competitive salary based on experience

Schedule includes evenings weekends and on-site presence

Required Skills:

Hospitality and guest services

Required Education:

High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred

Hospitality Manager (Guest Experience & Standards) United Valet ServiceUnited Valet Service is seeking a Hospitality Manager to oversee and enforce service standards across multiple locations. This is a field-based leadership role focused on training consistency and accountability in the guest exper...