Director, Business Continuity and Disaster Recovery (Hybrid)

The Director of Business Continuity and Disaster Recovery provides enterprise leadership for organizational resilience ensuring the company can anticipate withstand and recover from disruptive events. This role is critical to protecting people operations and customer commitments and requires strong stakeholder management across business units IT facilities legal HR risk and executive leadership to drive alignment sponsorship and timely decision-making.

The Director will be expected to evolve the current set of Business Continuity processes procedures and practices into a scalable program framework including a clear policy standards roles and responsibilities lifecycle management and reporting. The role drives consistent processes for business impact analysis risk assessment continuity strategy selection plan development training and exercisingwhile enabling business ownership and accountability. Success requires demonstrated experience operating in large complex and federated environments partnering across diverse functions and geographies to implement common requirements without disrupting business agility.

The Director will also lead the development and continual improvement of Disaster Recovery capabilities for technology services and critical platforms aligning recovery objectives with business needs and regulatory expectations. The role partners with infrastructure application and service owners to define DR strategies (including backup/restore replication and alternate processing) maintain runbooks and execute validation through tabletop and technical exercises. The Director also coordinates recovery readiness metrics remediation of gaps and incident-time governance to ensure rapid controlled restoration of prioritized services.

In addition the Director supports physical security and employee safety by partnering with facilities security operations HR and leadership to reduce workplace risk and enhance preparedness. This includes oversight of key security technologies and controls (e.g. access control and video surveillance) development of safety and emergency response procedures and coordination of communications training and awareness. The role ensures programs are measurable auditable and integrated with crisis management to protect employees visitors and sites globally.

As a direct manager the Director leads a small high-impact team and is accountable for day-to-day performance capability development and continuous improvement across the program portfolio. Given the lean team structure the role requires disciplined prioritization and effective allocation of resources to the highest-risk and highest-value activities while setting clear expectations with IT business and other stakeholders. Success depends on driving outcomes through influencealigning stakeholders to shared objectives removing obstacles and enabling the team to execute efficiently in a complex matrixed environment.

Responsibilities

• Lead and evolve the business continuity and disaster recovery programs at IQVIA taking them from current state to well documented transparent governance functions aligned with organizational goals customer expectations and regulatory requirements.
• Conduct risk assessments and business impact analyses to identify critical operations dependencies and potential threats.
• Work closely with businesses to design document and regularly update business continuity and disaster recovery plans policies and procedures. Work with newly formed or acquired businesses to create or integrate their plans into the IQVIA model.
• Coordinate and execute periodic plan testing including tabletop exercises and full-scale simulations.
• Serve as the primary point of contact during incidents coordinating recovery efforts and communication across departments and with external stakeholders.
• Crisis management and communications. Revamp and run the global alerting tool. Maintain data quality. Some privacy knowledge.
• Run and support physical security systems including building access control and CCTV/video surveillance systems.
• Partner with key stakeholders to develop implement and continuously improve employee safety programs including incident response communications and training.
• Monitor industry trends regulatory changes and emerging risks to continuously improve organizational resilience.
• Manage the direct BC/DR team and physical security systems team driving performance and efficiency.

Qualifications

• Bachelors Degree- Business Administration Information Technology Risk Management or a related field or equivalent experience
• Minimum of 7-10 years of experience in multiple relevant disciplines such as employee safety business continuity disaster recovery and risk management with at least 3 years in a leadership role.
• Strong project management communication and analytical skills.
• Experience with regulatory compliance frameworks and crisis management.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.