About Workato

Workato delivers enterprise infrastructure for the agentic era redefining iPaaS and helping enterprises unify data applications processes and AI into a single governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500 Workatos cloud-native architecture connects every application data source and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more visit

Why join us

Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley please submit an application. We look forward to getting to know you!

Also feel free to check out why:

• Business Insider named us an enterprise startup to bet your career on

• Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North America

• Quartz ranked us the #1 best company for remote workers

About this Role

We are seeking an experienced Chief Client Architect to join our Professional Services organization. The Chief Client Architect serves as the senior-most technical authority for assigned flagship customers acting as a trusted executive partner to CIOs CTOs and business leaders.

This role is accountable for shaping long-term customer technology strategy including enterprise automation integration AI-driven and agentic architectures and governance models built on the Workato platform. The Chief Client Architect influences multi-year roadmaps executive decision-making and expansion strategy ensuring customers realize sustained business value at scale.

^{The role blends deep consulting expertise enterprise architecture leadership and fluency in emerging technologiesto guide customers through complex transformation initiatives.}

Responsibilities

We are looking for an exceptional Chief Client Architectto join our growing this role you will be responsible to:

Executive Advisory & Flagship Account Leadership

• Serve as the primary executive technical advisor to customer CIOs CTOs and senior business stakeholders

• Own the long-term customer architecture and automation strategy aligned to business priorities and enterprise standards

• Lead executive-level discussions on platform adoption operating models governance maturity and technology investment decisions

• Act as the single point of accountability for post-sales technical strategy and architectural decisions for flagship accounts

AI Agentic Automation & Enterprise MCP Strategy

• Shape and guide customers AI and agentic automation journeys leveraging Workatos AI capabilities and ecosystem

• Advise on the design and adoption of agent-based workflows human-in-the-loop models and decision automation

• Partner with customer executives to define enterprise MCP (Model Context Platform / orchestration) strategies including:

• Context management across applications data and workflows

• Secure orchestration of AI agents and automations

• Governance observability and lifecycle management for AI-driven systems

• Align AI and agentic initiatives with enterprise security compliance and risk requirements

• Translate emerging AI capabilities into practical scalable enterprise use cases that drive measurable business outcomes

Expansion Value Realization & Commercial Impact

• Drive software expansion adoption depth and renewal confidence through strategic advisory and roadmap alignment

• Identify and shape multi-year expansion opportunities tied to automation integration and AI-driven transformation

• Partner with Account Executives and Customer Success leadership on account strategy risk mitigation and executive alignment

• Track articulate and executive-report value realization outcomes linked to Workato adoption

Strategic Consulting & Advisory Delivery

• Lead high-impact professional services engagements requiring executive-level judgment and architectural depth

• Apply and evolve Workato advisory methodologies including GEARS and Embedded Product Guide across customer environments

• Guide customers through:

• Enterprise automation and integration target-state definition

• Prioritization of integration automation and AI use cases

• Advanced prototyping and accelerator-led delivery

• Recipe and agent lifecycle management best practices

• Advise on enterprise operating models that enable scalable automation and AI adoption

Architecture Governance & Decision Authority

• Define and enforce architecture principles standards and guardrails across customer implementations

• Act as escalation authority for non-standard architectures AI design exceptions and complex trade-offs

• Guide customers on governance models covering integration automation and AI agents

• Ensure solutions are scalable secure and aligned with long-term enterprise architecture objectives

Frameworks Thought Leadership & Enablement

• Contribute to the evolution of Workatos architecture frameworks AI patterns and best practices

• Create reusable executive-level assets such as reference architectures strategy decks and white papers

• Serve as a Workato evangelist articulating platform value across automation integration and AI

• Mentor and enable Strategic Advisors Technical Architects and extended post-sales teams

• Support partner enablement and delivery excellence across the Workato ecosystem

Requirements

Required

• Bachelors degree in Computer Science Software Engineering or a related field (or equivalent experience)

• 20 years of technology transformation consulting experience including integration middleware or API management platforms

• 15 years in an Enterprise Architect Digital Architect or similar senior architecture role

• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation

• Strong understanding of enterprise security governance and operating models

• Proven track record of driving platform expansion and value realization through professional services

• Excellent executive communication skills including board-level presentations and strategic documentation

• Ability to operate independently in complex ambiguous environments and take ownership of outcomes

• Travel to the client site up to 50% but may be higher or lower based on prevailing circumstances

Preferred

• Masters (but not required) in Computer Science Software Engineering Business or in a related field. Bachelors degrees and those with non-traditional but similar proven experiences may also apply.

• Knowledge of key applications such as Salesforce Netsuite Workday ServiceNow SAP EBusiness Suite Databases

• Knowledge of AWS Azure and GCP

• Experience having worked in a start-up environment

(REQ ID: 2607)